Sales Human Resources
Resume:
HOWARD MOORE, III
Elk Grove, California 95757
E-Mail: ***************@*****.***
EDUCATION California State University, Stanislaus
Turlock, California
Bachelors of Science in Business Administration with a
concentration in Human Resources.
EXPERIENCE Wells Fargo Bank, NBBC
Sacramento, California
Business Phone Banker II
January 2009 to February 2011
. Responded to an average of 30 to 40 customer complaints per
day regarding financial products and services.
. Thoroughly reviewed 60 to 70 business accounts per day to
ensure proper management.
. Exceeded profit and sales-driven goals by promoting company
products and services.
. Averaged a monthly profit of $8,000 in financial products for
business owners and clients.
. Received multiple top performer awards for efficiently
managing service queues with a 21% product referral rate.
Lifemasters Supported Self-Care
Rancho Cordova, California
Workforce Coordinator
July 2005 to September 2008
. Monitored call volume and work queues for 200 to 300
enrollment and clinical staff in California, Oklahoma,
Florida, and Indiana.
. Demonstrated effective monitoring of dialer campaigns to
ensure resources are optimized for maximum performance and
efficiency.
. Recorded patient data in the database with an emphasis on
accuracy, thoroughness, and timeliness.
. Achieved quota and sales expectations with a monthly referral
rate of 1.75 participants per hour.
. Led several projects with regards to improving call center
operations.
COMPUTER SKILLS Windows 8/XP/Vista, Mac OS X, DOS, PowerPoint, Outlook,
Word, Excel, Access, and POM-QM for Windows 3.
INTERESTS Reading novels, blogging, and the outdoors.
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