Customer Service Manager

Brandon T. Ser Voss

**** ******* ******

Elgin, Illinois 60124

224-***-****

**************@*****.***

Experience

FSI,Inc. Elk Grove Village, Illinois

**** – 2013

Service Manager/ Director of Operations Manager – Sales & Service quotes, handle service technical issues, problem

solving and scheduling. Obtain and maintain purchase orders of 300 plus per week. Schedule 300-400 jobs per week,

purchase materials for each job. Price Books for clients, maintain client relations. Daily invoicing, price code changes

and website maintenance. Inventory control, stock orders daily. Oversee 15 employees.

Insurance International Group, Denver Colorado

2001 – 2004

Accounting/Marketing/HR Manager - Sent out Requests for Proposals to market for Group Health, Dental, & Life

Insurance. Prepared proposals for agents, brokers, and Third Party Agencies. Completed Disclosure Statements and

Contracts for Clients and Carriers. Handled Accounts Payables/Receivables. Office Manager Administration Duties

overseeing three people. Handled Customer Service issues between agents and carriers. HR Manager for Employees.

Implemented HR benefit booklets to handle group employees. Established client-to-provider relations.

HRBA, Inc. Denver, Colorado

1998 - 2001

Accounting/Marketing/HR Manager - Billing & Enrollment Manager with clients and members. Handled Accounts

Payables/Receivables. Sent out Requests for Proposals to market for Group Health, Dental, & Life Insurance.

Prepared proposals for agents, brokers, and Third Party Agencies. Paid Claims and handled Customer Service calls.

Ran customer service teams. Maintained all marketing and accounting duties and teams. Maintained client/broker

quotations for benefit changes. Started the form 5500 programs at our marketing side of business. Developed both the

accounting/marketing manuals. Increased profits by 55% through training and promotion of three key managers and

received ranking as the top office in Colorado. Formatted a new script that led to a 50% increase in telemarketing

appointments. Increased personal sales by more than 20% annually. Substantially bolstered a customer via the

extension of caring customer service. Implemented a new office expense system. Hired & trained groups of up to 15-

20 people.

Education

Barnes Business College, Associates

University of Nevada at Las Vegas

Skills

QuickBooks Pro, Microsoft Office, Peachtree, Accounts Payables/Receivables, HR Management/Marketing

Management RIMS, and other insurance/accounting systems

References

Provided upon request

Contact this candidate