Human Resources Customer Service
Resume:
Lynette E Finley
*************@*****.***
(MOBILE) 501-***-**** (HM) 501-***-****
OBJECTIVE
Innovative, highly qualified professional with diverse experience in Human Resources, comprehensive office
support, including customer services and facilitating related administrative services. Fluent in various forms of
current computer software, including Microsoft Office. Excellent interpersonal and time management skills with
the ability to work well independently while fostering a team dynamics approach to meeting/exceeding desired
expectations. Professional appearance and high professional standards.
Areas of strength include:
Leadership / Training / Healthcare Operations / Problem Resolution / Strategic Planning /
Interpersonal Communication / Customer Service
Computer Skills: Microsoft Office Suite
EMPLOYMENT HISTORY
Quapaw Healthcare February 2011 – July 2013
Human Resource Coordinator
• Oversee the day to day operations of the Clinic
• Participate in the full scope of recruitment activities; including but not limited to: assistance in updating job
descriptions and advertising positions: interacting with local Medical Colleges, assisting student’s with
intern assignments, schedule and participate in telephone and onsite interviews; conduct background and
reference checks
• Provide excellent customer service including problem solving, timely follow ups, assisting with billing,
verified insurance coverage, collections, scheduling appointments and other administrative duties
• Prepare and submit payroll to the Corporate Office
• Assist with HR policies and documentation
• Maintain accurate HR and employee record retention; establish new files, maintain current, accurate filing
and coordinate long term storage
Arkansas Department of Human Services September 2005 – July 2010
Human Resources Analyst
• PROVIDE WITH EMPLOYEES AND ADMINISTRATORS WITH INFORMATION IN REGARDS TO
CLASSIFICATION OF POSITIONS, HUMAN RESOURCES, PAY, AND ADMINISTRATIVE POLICIES AND
PROCEDURES
• ANALYZE DIVISION REQUEST (LABOR MARKET, SPECIAL ENTRY RATES, EXCEPTIONALLY
WELL QUALIFIED, FLSA)
Lynette E. Finley • Page 2 • *************@*****.***
• ASSIST IN THE COORDINATION WITH THE DIVISIONS BIENNIAL BUDGET REQUEST
• PROCESS ALL HIRING FREEZE REQUEST
• RUN AND ANALYZE VARIOUS HR REPORTS
• PERFORM ORGANIZATIONAL MANAGEMENT TRANSACTIONS
• PREPARE AND MODIFY DOCUMENTS
• VARIOUS OTHER HR AND ADMINISTRATIVE AS ASSIGNED
March 1999 – September 2005
Personnel Officer II
• RECEIVES AND REVIEW HIRING PACKETS FOR CORRECTNESS AND COMPLETENESS
• REVIEW PERSONNEL ACTION REQUEST FOR COMPLETENESS
• VERIFY POSITION VACANCY, CLASSIFICATION GRADE, AND FLSA CATEGORY
• DETERMINE IF PROSPECTIVE EMPLOYEE HAS HAD PRIOR STATE SERVICE
• CALCULATE CAREER SERVICE AND LEAVE ACCRUAL DATE
• ENTER PERSONNEL ACTIONS
• VERIFY POSITION GRADE, PAY AND WORK SCHEDULE FOR AASIS
• COMPILE TRAINING INFORMATION AND DEVELOPED TRAINING AIDS AND HANDOUTS FOR THE
INSTITUTIONAL PERSONNEL OFFICE ON PERSONNEL ADMINISTRATION IN SAP/AASIS
• TRAINED EMPLOYEES ON SAP/AASIS, PERSONNEL PROCESSING AND PROCEDURES
• REVIEW AND VERIFY PERSONNEL FILES; LEAVE ACCRUAL, CAREER SERVICE DATES, AND
INCREASE ELIGIBILITY DATES
• COMPOSE CORRESPONDENCE TO THE OFFICE OF PERSONNEL MANAGEMENT
• CONTACT OTHER STATE AGENCIES FOR PROOF OF PRIOR SERVICE
• AASIS FUNCTIONAL TEAM AND OTHER STATE AGENCIES
•
Arkansas Administrative Statewide Information System April 2001 – July 2001
Interim Appointment
• PHASE ONE: PARTICIPATED IN TESTING AND VALIDATION OF THE SYSTEM
• PHASE TWO: TAUGHT THE AREA OF PERSONNEL ADMINISTRATIVE AND BENEFITS TO ALL
STATE AGENCIES
• PHASE THREE: PROVIDE AASIS TECHNICAL SUPPORT TO PERSONNEL MANAGEMENT
•
September 1994 March 1999
Personnel Assistant
• PROCESSED ALL NEW HIRE PACKETS FOR ARKANSAS DEPARTMENT OF HUMAN SERVICES
• REVIEWED AND VERIFIED ALL SUPPORTING DOCUMENTATION AS WELL AS MADE CORRECTIVE
ACTIONS
• CALCULATED AND VERIFIED INTERVIEW SCORES
Lynette E. Finley • Page 2 • *************@*****.***
• PROVIDED TECHNICAL SUPPORT AT EVERY LEVEL OF PERSONNEL
• PROCESSED UNEMPLOYMENT CLAIMS AND RETIREMENT
• VERIFIED EMPLOYMENT
• PROCESSED AND DISTRIBUTED DIVISION REPORTS
• MAINTAINED ALL PERSONNEL FILES
EDUACTION & TRAINING
August 1990 December 1990
• UNIVERSITY OF CENTRAL ARKANSAS, CONWAY, AR
• MAJOR BUSINESS ADMINISTRATION MAJOR, GRADUATE
August 2003 December 2006
PULASKI TECHNICAL COLLEGE, NORTH LITTLE ROCK, AR
MAJOR HUMAN RESOURCES MANAGEMENT, GRADUATE
•
January 2008 May 2012
• ARKANSAS BAPTIST COLLEGE, LITTLE ROCK, AR
• MAJOR HUMAN RESOURCES MANAGEMENT
•
VOLUNTEER EXPERIENCE: FUNDRAISING FOR FIRST BAPTIST CHURCH, USHER BOARD,
•
CHILDREN’S MINISTRY, FOOD DRIVE, THANKSGIVING AND CHRISTMAS FOOD DRIVE.
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