Customer Service Process Improvement

Christopher Marley

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Yardley Pa 19067 cell 267-***-**** home 267-

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Profile

. A RELIABLE INDIVIDUAL WHO CONDUCTS HIMSELF WITH HIGH PERSONAL AND

PROFESSIONAL STANDARDS.

Experience

INVENTORY CLERK, ATOKA COMPANY, NEWTOWN PA, AUGUST 8 2013 - PRESENT

. Monitor the product warehouse stock on a daily basis

. Ensure accurate shipping, receiving and delivery

Guard, Sovereign Security, Philadelphia, Pa, June 2009 - May 2012

. Reviewed each meeting participant's credentials for the day and gave

them temporary access to the Merck Training Center.

. Provided accurate and appropriate information in response to

customer/client inquiries.

. Regular log entries helped monitor day to day operations.

Line Worker, Ibanez/Hoshino, Bensalem, Pa, June 2008 - December 2008

. Packaged and shipped solid body guitars to various media stores across

the country.

. Completed reports and supplied data to fulfill costumer requirements.

. Simple Excel spreadsheets kept track of the inventory between incoming

and outgoing products.

Line Worker, Pepsi Corporation, Wilkes-Barre, Pa, February 2008-May 2008

. Responsible for sending and receiving products via excel spreadsheets

to keep track of product orders.

. Maintained up-to-date records at all times.

Guard, Vector Security, Hamlin, Pa, September 2007-February 2008

. Secured the Pride Mobility Corporation in Exeter, Pa where I would

patrol the building at the end of each business day.

. Offered detailed information to any and all client questions in a

timely manner.

Education

. King's College Wilkes-Barre Pennsylvania, September 2004 - May 2007

. BA in Criminal Justice/Paralegal Studies

Skills

Thorough knowledge of Microsoft Office including Word, Excel, and

PowerPoint.

Proficient in Conflict Resolution

Dedicated to process improvement

High Customer Service standards

Eagle Scout, Boy Scouts of America.

References available upon request.

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