Customer Service Training
Resume:
TIMOTHY TYLER
*******.*********@*****.***
Profile
Committed and motivated manager with exceptional customer service and decision making
skills. Senior Instructor who delivers a high volume of classroom instruction, while handling in-
person inquiries from clients and colleagues. Possesses a strong work ethic, with professional
demeanor and great initiative. Is flexible and hardworking with the drive to succeed.
PROFESSIONAL EXPERIENCE
U.S. NAVY JACKSONVILLE FLORIDA
Naval Aircrewman April 1994 - Present
Managed staff, prepared work schedules and assigned specific duties.
Directed and coordinated organization’s fiscal activities to fund operations resulting in increased
efficiency.
Offered specific training programs to assist personnel maintain and improve job skills.
Established and implemented departmental policies and procedures. Conferred with organizations
leadership and department heads as necessary to reach set goals and objectives.
Monitored, evaluated, and recorded training activities for program effectiveness.
Determined staffing requirements, and interview, hire and train new employees, or oversaw
personnel processes.
Monitored, evaluated, and recorded training activities for program effectiveness.
Developed alternative training methods if expected improvements are not seen.
Assessed training needs through surveys, interviews with employees, focus groups, and consultation
with managers, instructors, and training representatives.
Organized and developed, and obtained training procedure manuals/guides and course materials such
as handouts and visual materials.
Presented information using a variety of instructional techniques or formats, such as role playing,
simulations, team exercises, group discussions, videos, and lectures.
Evaluated training materials prepared by instructors, such as outlines, text, and handouts.
Designed, planned, organized and directed orientation and training for all personnel.
Selected and assigned instructors to conduct training.
Scheduled classes based on availability of classrooms, equipment, or instructors.
Supervised instructors, evaluated instructor performance, and referred instructors to classes for skill
development.
Evaluated models of training delivery, such as in-person or virtual to optimize training effectiveness,
training costs, and environmental impacts.
EDUCATION
TROY UNIVERSITY TROY ALABAMA
B.S. Sports and Fitness Management, Aug 2013
ADDITIONAL SKILLS & ACCOMPLISHMENTS
Top Secret SCI security clearance (Nov, 2010 adjudication)
Enlisted Aviation Warfare Specialist
Integrated Undersea Surveillance Specialist
Navy Achievement Medals (7)
Good Conduct Medals (5)
Air Medals (Strike/Flight) (3)
Naval Enlisted Classification Codes earned
9502 (Instructor)
7841 (P-3C Acoustic Operator)
7835 (Tactical Mobile Ashore Analysis Systems Operator)
0505 (Integrated Undersea Surveillance System Analyst)
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