Customer Service Sales
Resume:
Tom Brice
Pawcatuck, Connecticut *6379
*********@*****.***
Objective
A challenging Managerial position utilizing proven skills in Sales
Management and Entrepreneurial Leadership in order to:
. Generate new avenues of business for the company
. Improve efficiency, increase revenues and streamline operating
procedures to achieve organizational goals
Management Strategic Planning Marketing
Human Relations Communications Program Development
EXPERIENCE
The Home Depot 2006 - Present
Department Manager - Flooring and wall, large ticket sales
Driscoll Brice Inc. Pamela Brice Home 1994 - 2006
Co-Owner - Home Furnishings Stores
Pittencrieff Communication Inc. 1993 - 1994
Sales Representative - Mobil Radios, Fixed Data Transmission
Fuel Harvester Equipment 1991 - 1993
Sales Representative - OEM Wood Waste Recycling Equipment
Government Innovators 1986 - 1990
Sales Representative- OEM Solid Waste Collection Equipment
Education
BBA, Management and Marketing, University of Texas, Odessa,
Texas
Achievements
General Management
. Managed all aspects of a multi-location retail business including
recruitment, hiring and firing, scheduling work and activities,
training, business and marketing plan development, establishment of
policies and procedures, budgeting, performance evaluation, and
motivation of employees
. Reduced operational expense by negotiating with freight carriers and
manufacturers to reduce freight expense as a percent of sales, and
potential damage during shipments. Consistently kept this expense
below 7%, a third less than the national average.
. Negotiated 6 different leases with landlords of 3 company locations.
Saved the corporation in excess of $178K. Built strong business
relationships that allowed for below market rate concessions.
Sales Management
. Increased sales revenue to the company through creation of a strategic
marketing plan regarding a new technology in solid waste collection
equipment. Identified high priority municipalities that could benefit
from this product, made tailored presentations to decision makers and
won open-bid contracts throughout Texas, New Mexico and Florida.
. Generated $1.7M in new sales through creation of feasibility studies
regarding use of a new technology by both municipalities and major
corporations. Analyzed data from P&L reports, routing schedules,
landfill or transfer stations, collection times and waste management.
. Organized an annual sales event that produced over $260K in new
revenue in just 2 business days. Coordinated merchandise procurement,
multi-media advertising, staffing, security, and customer service.
Supervised all departments in this highly successful affair.
Entrepreneurial Leadership
. Researched best practices and wrote operational policy for all
departments within the company. Successfully grew the business each
year through performance incentives and standard operating procedures
promoting productivity and superior customer service.
. Organized and directed all aspects of 3 large U.S. Diving events.
Coordinated operations including advertising, volunteer management,
athlete registration and competition. The 2000 Olympic Diving Team
Exhibition, the Regional Junior Diving Championships, and the 2002
Future Champions Talent Search, received national recognition by U.S.
Olympic Committee.
. Boosted productivity and superior customer service through promotion
of a team-based work atmosphere. Provided work of increased
responsibility that conveyed ownership in the process and pride in a
job well done.
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