Customer Service Sales

Stephanie J Sterling

*** ******** ****** ******** ** 11226 Apt1C

***.*********@*****.***

Phone: 347-***-****

Objective: Seeking a management position with an organization where I can utilize my skills and

experience to improve operations, increase profitability, and enhance growth.

Work Experience:

Hertz car rental 08-2012 to present

Sales /Service Associate

• Support achievement of location sales and margin goals by working closely with staff and location mangers

on assigned task or projects.

• Ensure a positive customer experience by effectively managing the rental process to include qualifying the

renter and completing contracts.

• Communicate to location manager all relevant customer feedback to facilitate on-going changes in our

service and prices to drive continuous improvement within operation.

• Maximize margin by up-selling customers to higher priced services and ancillary products per region

revenue-management goals.

• Service vehicles to current audit quality standards to ensure high levels of customer service satisfaction.

Core Staffing temp Agency 02-2007 to 05-2008

Receptionist

• Meeting and greeting clients and visitors to the office.

• Typing documents and distributing memos.

• Supervising the work of office juniors and assigning work for them.

• Handling incoming / outgoing calls, correspondence and filing.

• Faxing, printing, photocopying, filing and scanning.

• Organizing business travel, itineraries, and accommodation for managers.

Wackenhut Security 04-2006 to 01-2007

Security Officer

• Protected and secured people and buildings

• Checked IDs of incoming traffic

• Scanned packages, and monitored metal detectors

• Maintained professional appearance

• Greeted incoming and outgoing traffic

Education: Kingsborough community college

Degree: Liberal Arts

Graduation date: 06/2011

Currently enrolled in Brooklyn College 2012-2014

Major: Sociology

Language: Fluent in Creole, French and basic Spanish

Skills: Great communication, great computer skills, in Microsoft PowerPoint

Excel word and I am currently increasing my knowledge of computer programs.

Very organized, excellent people person with a bright smile

Contact this candidate