Engineering Management
Resume:
ANN MARTIN
*****************@*****.***
Well rounded professional with over twenty years experience in operations, engineering and service
management. Proven ability to drive customer satisfaction though predictable milestone and product
delivery, as well as the ability to analytically solve problems quickly. Extremely effective at building trusted
relationships with customers, and representing those customers throughout the corporation. Goal-
oriented decision maker with experience in operations, sales, program and client management,
manufacturing, engineering, and supply chain. Strong background in technical risk assessment and cost
reduction analysis.
Expertise includes:
Operations Management Inventory Management
Service Delivery Management Sourcing and Supplier Management
Process Engineering Customer Relationship Management
Process Improvement Team Building
PROFESSIONAL EXPERIENCE
Oracle Dallas, TX May 2005 – Oct 2012
Communication Global Business Unit (CGBU), Sales Operations, Client Relationship Manager
Provided customer-facing program management for telecommunications programs supported by
Oracle CGBU.
• Managed delivery of Life Cycle Management (New Product Introduction, Sustaining Engineering,
Process Re-engineering, End of Life) for customer solutions supported through Oracle’s Hillsboro,
Oregon, facility. Led solution management team in regular face-to-face meetings with Customer.
• Created home-grown analysis tools for presentation of customer-defined critical data to Customer
• Developed strategic programs for CGBU business growth by defining requirements through Voice
of Customer surveys/analysis, followed up by implementation of programs to support those needs
• Extended life of customer platform through sourcing early access and end of life Oracle product.
• Developed creative inventory management programs, both internal and supplier, to ensure on
time delivery of product
• Pricebook development and maintenance. Full P&L.
Innovation Connection Corporation Richardson, TX 2003 - 2005
Client Integration
Integrated client needs with smart card product. Provided business development and process
engineering support for smart card technology.
• Assessed customer needs and integrated requirements into smart card solutions. Provided
costing analysis of all client product.
• Provided manufacturing analysis of finished product, production process definition and
implementation. Provided assessment of contract manufacturer capabilities, including
comparison/selection of off-shore versus domestic manufacturing.
• Defined subassemblies and generated associated Bills of Material. Defined production rate, labor
content, and materials cost per assembly.
ANN MARTIN page 2
• Generated proposals for government contracts
• Managed supply chain with ultimate responsibility for procurement, inventory, and order
management for all components, all projects.
3M Robinson Nugent Dallas, TX 2000- 2003
Systems and Production Engineering Manager
Provided executive leadership for Production, Manufacturing Engineering, and Facilities
organization.
• Managed engineering and production personnel, 3-shift operation, 17 work centers. Responsible
for production planning, process control, capital equipment assessment and work center
efficiency. P&L responsibility, Production and Engineering departments.
• Provided process engineering support, including process definition/implementation for new
products, analysis of business and production processes, and subsequent process reengineering
for quality/cycle time improvement. Successfully applied Lean Manufacturing techniques.
• Provided product cost/pricing, costing analysis of all product derivatives and production practices.
• Successfully implemented PeopleSoft Engineering and Manufacturing. Provided data conversion
of existing legacy system data to PeopleSoft for international plant locations. Established
inventory structure for Scotland and Mexico plants. Generated /converted assembly Bills and
Routings for international sites.
• Provided systems maintenance and support of PeopleSoft ERP system. Provided data
verification/ error correction, database maintenance and revision as required, and definition/load
of new product data.
• Developed training documents, work instructions and training programs. Implemented
PeopleSoft module training by site. Defined employee on-going training plan.
Prior
CIM Systems, Inc., Richardson, Texas, Senior Engineering Consultant
Successfully implemented MRP/ERP systems for highly diverse companies. Developed Systems Requirements
definitions per company and completed data migration from legacy systems. Provided process engineering and
defined manufacturing flow based on simulation. Developed circuit board design verification system for US Air
Force.
Texas Instruments, Inc., Production and Engineering Manager
Provided Manufacturing and Process engineering support. Managed engineering and production personnel.
Provided capital equipment assessment, work center efficiency evaluation, manufacturing tooling
design/support, and manufacturing procedures and training development. P&L responsibility. Member of
business strategy team. Market assessment and design-to-cost analysis for on-going product pricing/costing.
Failure analysis and yield improvement. Developed on-going employee training programs to facilitate upward
mobility of employees.
EDUCATION
Psychology University of Texas Austin, TX
BS, Psychology Lamar University Beaumont, TX
MS, Industrial Engineering Texas A&M University College Station, TX
ADDITIONAL SOFTWARE
Microsoft Office Suite (Excel, Word, Access, PowerPoint), Microsoft Project, PeopleSoft, ProModel,
Process Model, AutoCAD, ProcedureWrite
Contact this candidate