Program Management/ Project Manager/ Customer Service
Resume:
JAMES P. BROWN, JR.
Ellicott City, MD *****
**************@*******.***
Summary of Experience
Knowledgeable professional with experience in business analysis, project management, and change management. Experience providing vision and leadership, administering needs assessment, business process analysis, collecting requirements, feasibility studies, coordinating stakeholders, researching IT based solutions, managing financials, and building strategies to optimize business value. Extensive experience in understanding processes and extracting requirements to develop and execute small to mid-sized projects. Led 80% of projects from conception to delivery. PMP anticipated 10/2014. Master of Arts in Management. Adaptive and quick learner of software and applications.
Volunteer Experience
PRESIDENT, TURF VALLEY OVERLOOK COMMUNITY ASSOCIATION, INC. MAY 2011- PRESENT
Revamped homeowners association infrastructure to expand services provided to a $190 million community. Increased membership by 15% annually for two consecutive years.
TREASURER, MANOR WOODS ELEMENTARY SCHOOL PTA AUGUST 2011 -JULY 2014
Coordinated fundraising activities for the PTA and handled all the financial transactions using QuickBooks. Established electronic payment capabilities for onsite event transactions. Raised $26,000 in a single night for PTA fundraiser.
Professional Experience
MANAGEMENT CONSULTING - JPB & ASSOCIATES (May 2011 - Present)
Delivering best practices, management consulting, and project management services. Providing innovative solutions, workforce development guidelines, process management strategies, volunteer engagement techniques, and program development.
DIRECTOR - US TRAVEL ASSOCIATION (January 2008 - December 2009)
Operated as program manager representing National Council Programs. Interviewed subject matter experts, customers and other stakeholders to clarify and document customer business needs and translate those needs into clearly defined and detailed requirements and user-focused specifications
Identified and analyzed issues, problems, and business projects to define the project scope. Developed requirements to address the business issue, including: requirement definition, process review, impact assessment and operational streamlining.
Represented National Councils during official name change and website overhaul. Participated in JAD sessions to formulate web strategy and to create an unified appearance.
Collected requirements from stakeholders and incorporated findings into the overall solutions.
Demonstrated technical writing skills and ability to write SDLC documents from existing or proposed systems.
Collaborated with the IT Department to build wireframes, prototypes and develop overall layouts.
Presented departmental user stories to assist site development and functionality.
Produced and reviewed software test plans; created test case scenarios and tested new software modifications.
Delivered business process models, functional analysis, process decomposition, process mapping and flow charting with Visio and derived Process Improvement initiates that met IT application requirement process. Worked effectively with business partners and information technology professionals.
James P. Brown, Jr. Page 2
DIRECTOR, PAPERBOARD PACKAGING COUNCIL (September 1999 - January 2008)
Executed process transformations, improved program performance across core business operations and supported system functions. Provided the processes, questions, and techniques to efficiently extract the information needed from the business users for successful application development projects.
Managed discovery process of multiple projects by interviewing subject matter experts and developing necessary documentation.
Created "as is and "to be process flows to better define business requests before submission
Documented high level business requirements for non-maintenance requests
Assisted business areas as needed in developing/reviewing business cases for their requests
Identified and managed risks. Documented program progress including implementation, schedules, risks and successes to maintain program course. Assessed results and determined and implemented risk mitigation solutions as appropriate.
Managed project/senior management, company management and project team expectations for agreed upon project performance by obtaining, providing and interpreting project metrics. Leveraged corporate synergies to improve customer information technology performance.
Identified areas of inefficiency in existing systems and business processes, and suggested processes for integration with technology and ways to increase productivity.
Supported areas of change management, specifically drafting communications, technical writing, document management and training.
Maintained outreach plans and various types of mission critical documentation, drafted and issued informational content to internal and external stakeholders, drafted briefing materials, performed analytics, coordinated and managed all aspects of conferences, reviewed and coordinated all externally produced documentation or communication to any external source.
Interfaced with team members, stakeholders and management to anticipate and manage changes to projects, such as but not limited to, technical requirements, business requirements and schedule.
Managed multiple programs through cultural change, regional planning, process improvement, change management, and quality initiatives. Led discussions regarding project-related decisions and project direction at the executive level.
Responsible for championing local stakeholders and tactical decision-makers. Hired, trained, coached, counseled, and evaluated performance of direct reports.
Education, Certifications, and Training
PMP® Certification Program, Project Masters Inc., PMI Approved R.E.P. ID# 1062, 2011
Project Management Professional Series, Howard County Community College, Columbia, MD, 2011
MA, Business Management, Webster University - School of Business, Washington, DC - 1999
BS, Business Administration, Virginia Commonwealth University, Richmond, VA - 1991
Online trainings and discussion groups.
Computer Skills
MS Office Suite, MS Project, MS PowerPoint, Visio, IBM Business Process Modeling, Data Analysis, Six Sigma, Kaizen, Project Management, PMBOK, SQL, Avectra netFORUM
Contact this candidate