Customer Service Administrative Assistant
Resume:
Phyllis M. Curley
Pingree Grove, IL 60140
Cell: 774-***-****
**************@*****.***
OBJECTIVE
To obtain a position where my administrative, management, creative and interpersonal skills will be utilized.
SUMMARY OF QUALIFICATIONS
Highly motivated, experienced professional with skills in all aspects of executive and administrative support as well
as office management.
Excellent organizational and strong interpersonal skills.
Multiple tasks and projects performed simultaneously.
Ability to work under pressure with time constraints.
Proficient in Microsoft Office applications.
EXPERIENCE
8/5/2009 – 9/20/2013 Diocese of Venice
Administrative Assistant Venice, FL
Provide administrative support to the Chancellor of the Roman Catholic Diocese of Venice in Florida. The
Chancellor’s Office assists the Bishop in overseeing the administration of all diocesan entities (churches, schools,
housing), as well as ensuring all diocesan policies and procedures are adhered to.
Maintain and update all priests’ files (electronically and hard copy files) that minister in the Diocese, as well as
parish & mission files. (Currently – 59 parishes, 10 missions and 228 priests in 10 Florida Counties)
Collect data from diocesan entities and update The Official Catholic Directory, which is a yearly publication that
encompasses all parishes, schools, elderly housing and Catholic Charities’ organizations, as well as other pertinent
information about each diocese. This publication covers all dioceses in the United States.
Responsible for coordinating various meetings; Department Heads Quarterly Meetings – record and transcribe
minutes, Presbyteral Council Meetings, Monthly Goals & Objectives Meetings and other meetings as requested.
Prepare the Annual Statistical Report. This includes gathering data from Catholic entities within the Diocese of
Venice, which is recorded and sent to the Vatican in Rome.
Compose non parochial collection letters for the Bishop, which are sent to all parishes.
Prepare documents for immigration attorneys to file applications for R1 Visas and Permanent Resident Cards for
foreign priests and nuns to work in the Diocese.
Work closely with other dioceses, both in the United States and abroad, when extern priests wish to minister in the
Diocese of Venice.
9/10/ 2007– 6/10/2009 Cape Cod Regional Transit Authority
Administrative Assistant Hyannis, MA
1
Attend, record and transcribe CCRTA Advisory Board Meetings and other meetings as needed.
Provide administrative support to the Administrator of the CCRTA.
Review and process ADA (Americans with Disabilities Act) applications for the disabled, photograph qualified
applicants and issue transit access ID passes; maintain database in both Microsoft Excel & Access.
Responsible for working with subcontractors in the day to day maintenance of the Hyannis Transportation Center.
Oversee maintenance of office equipment and order supplies.
Open and prioritize mail.
Coordinate leasing of the Hyannis Transportation Center Conference Room and collect rental fees.
Assist general public in answering questions regarding transportation access on Cape Cod and to Boston.
9/2/1997– 9/6/ 2007 The Davenport Companies
Executive Assistant South Yarmouth, MA
Provide administrative support to the owner and President of the company in working with the 12 Vice Presidents of
different divisions within the company.
Responsible for corporate travel arrangements for between 25 – 50 managers and coordinating management
meetings across the United States.
Maintain Blue Rock Golf Course membership data in Microsoft Access.
Board of Governance member and record keeper of The Davenport Companies Charitable Giving Committee and
the John K. & Thirza F. Davenport Foundation.
Orchestrate the Annual Company Party for 200+ people (working with entertainers, musicians and banquet staff).
Correspond and arrange meetings with Shareholders.
Manage front office recruit, train and supervise Receptionist.
1996 – 1997 Norcross & Leighton Insurance, Inc.
Customer Service Representative South Yarmouth, MA
Worked in both personal and commercial lines.
Prepared quotes for automobile coverage and workers’ compensation coverage.
General customer service.
1989 – 1995 Red Jacket Beach Resort
Front Office Supervisor South Yarmouth, MA
Responsible for training, supervising and developing desk clerks in a 150 room, 13 cottage beach resort.
Accommodating guests and resolving problems.
Balancing cash and credit cards at close of shift.
EDUCATION
2
Graduated Bellingham High School, Bellingham, MA
1992 – 1995 Cape Cod Conservatory of Music
Studied Voice
1995 Cape Cod Community College
Accounting Courses
2000 – 2002 Sandwich High School
Microsoft Office Applications
2007 Cape Cod Community College
Small Business Management Course
INTERESTS
Singing, reading, power walking.
Florida Notary Public
3
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