Sales Process

Mrs.Vijaya Govardhan Nayagar

Flat no - II E,VGN Daisy,Second Flr Plot no.2,VII

Main Road,Mahalakshmi

Nagar Extn - VII Thiruverkadu, Chennai -

600077.

Email ID: ***********@*****.***

Mobile No: 979*******

CAREER OBJECTIVE

To make a career in a professional organization which provides a

challenging work culture and opportunities.Where I can utilize my

potentials to the fullest and enhance my skills and strengths in

conjunction with the company's goals and objectives.

PROFESSIONAL EXPERIENCE

Worked with Serco Global Services from 10th December 2007 to 30th August

2012.

. Worked as Quality Coach since 2nd October 2010

. Job profile- Doing Quality monitoring for the Indexing and Routing,

Direct Debit and Redemption team, to know where the team lacks the

process understanding and make the process updates easier for them.

. Conducting feedback sessions to make the team know where their quality

stands.

. Handling Escalations for the Mortgage Loan process.

. Motivating Team to achieving their productivity & efficiency

. Taking weekly test on the process for each team to know their score

about the process they are working for.

. I refresher for the person who has less knowledge about the process

and also giving refresher to the new person who do not know the

process

. Doing compliance checks for the department.

. Conducting grooming sessions for the new recruits to make them realize

how quality of work is important and where it makes them stand in

the Company .

. Done the Process Improvement by showing Reduction in the Escalations/

Complaints Referrals.

. Generating Daily reports on behalf of the team and forward to the

Clients in UK.

. Collating data for the team and preparing report month wise to be sent

to clients in UK.

Worked with Centre for Change management for 18 months as Project

Co-ordinator from Sept'99 to Mar'01

Job Profile:

. Client Servicing

. Coordinating with the speakers and consorters

. Communicating with the delegates

. Registration of Delegates

. Coordinating for all the requirements at the venue for arrangement and

reception handling.

. Preparing invoices

. Handling queries on phone

. Follow up with customers for pending payments.

Worked with Cyanamid Agro Ltd as Secretary Cum Sales Co-coordinator for 10

months from Jan'98 to Sep'98

Job Profile:

. Enquiries, Administration work

. Sales co-ordination with different depots

. Payments follows and other routine jobs.

Worked with HDFC Standard Life as Telecaller for recruitment of Financial

Consultant for 6 months

Achievements:

. Was awarded as Top performer of the quarter July to September 2010 and

2011.

Educational Qualifications:

Degree University/Board Year Class

B.Com Mumbai June 1995 2nd Class

University

H.S.C Mumbai Board April 1992 2nd Class

S.S.C Mumbai Board April 1989 1st Class

Other Areas Of interests:

1. Listening to music

1. Travelling to different places

1. Cooking

Strengths & Weakness:

Strengths:

1. Ability to learn quickly

2. Approachable

3. Harding Working

4. Good Communication skills

1. Work well in both independent and team environment

Weakness:

1. Very Talkative

2. I am workaholic

3. Lot of Patience

Extra-Curricular Activities:

1. Participated in many Competition - Dance and Fashion Show

2. Worked as a NCC cadet.

PERSONAL INFORMATION

Date of Birth : 7th August,1973

Gender : Female

Marital Status : Married

Languages known: Tamil,English, Hindi, Marathi

(G.Vijaya)

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