Customer Service Manager
Resume:
E dith Cafuentes
Thornton, Colorado 80260
********@*****.***
Customer Service Representative
Objective: To employe myself with a company that is dedicated to helping others and
shares the same work ethic as I do.
Skills
• Over 11 Years of customer service experience.
• Outstanding oral and wri t ten communications skills.
• Extremely high level of integrity and dedication.
• Detail oriented, great team player.
• Fluent in Spanish and English, excellent wri t ten and verbal skill in both languages.
• Proficient in Microsoft: Excel, Word, and Power Point.
E ducation
Emily Griffith Denver, CO 8/2005
C NA Graduate
West H igh School Denver, CO
5/2003
HS Diploma
Volunteer
Adams County H uman Services Office
• Assisted a team of ten technicians,
• Lead worker and supervisor with pulling, matching mail.
• Pulling/matching RRR, research/pull cases for t ransmit tals, check cases, thinned
cases, cleared and mass exceptions.
Work Experience
Critical Nurse Staffing Denver Colorado 08/15/2013
• Assisted patient in home care meet patients needs make client comfort,
• Activity dayli living and make patient safety.
K rayden I nc. Westminster, Co 6/14/2012–12/8/2012
• Handled high volume inbound quotes, orders and customer service inqui ries via
email, phone and fax.
• Responsible for shipment of goods on time, communicating status to customers and
expediting orders based on customer need.
• In charge of backorder detail and relaying this information on to customers, as well
as inbound and outbound customer service calls. All in a fast paced environment
w hile assisting the warehouse in shipment of materials.
• Worked with emulator based system as well as Excel and Microsoft Office Word.
Royal I n te rp reting Denver, CO 10/3/2011-6/2/2012
• Assisted Spanish speaking patients at doctor and therapy appointments with
t ranslations.
• Provided detailed case reports for doctors and insurance companies.
St Joseph Hospital Denver, CO 9/22/2003-
6/5/2010
• Food Service, I handle the register, help with cleaning, food serving, taking call for
patients orders, I help in terpreter customers or patients, English or Spanish.
• Promoted to Receptionist, I greet customers and patients, answer multiple lines
d irect them to the correct department, office duties. Help to interpreter English or
Spanish, t ranslation of documents as need it.
• Promoted to C NA Patient Care Tech, assisted nurses with their patients in different
a reas of the hospital; help with the t ranslation and in terpretation, while assisting the
f ront desk with incoming calls from patients.
• Promoted to Patient Care Tech. Worked doing vital signs, hearing screenings for new
born babies, assisted nurses with patients, helped with t ranslations and
i nterpretations English and Spanish.
P rofessional Reference
• L isa Hernandez 720-***-**** Royal In terpreting Manager
• Sarah Griffen 303-***-**** M anager
• Debbie Maynard 970- 773-6130 Case Manager
Contact this candidate