Manager Insurance

filipe gomes vieira

Patna

*******@*****.*** - 079********

WORK EXPERIENCE

Claims Handler

axa insuramce - Lancaster - March 2008 to September 2013

I have a vast knowledge of various insurance policies from home contents and buildings insurance underwritten

by AXA Insurance

Delivering excellent customer satisfaction drives me to succeed and I have a high level of experience of claims

processes dealing with Insurance Brokers and Corporate Partners Dealing with a variety of new and existing

household claims across Intermediary and Corporate Partners

I have had to deal with referrals on household claims from other colleagues on my team and if I am unable

to answer the query i have taken the natural steps to investigate the situation and get the correct answer for

the query.

Sales Advisor

Currys - November 2001 to January 2008

Within this job role I had various responsibilities which included cash handling, stock management, and

customer relations including customer complaints, department supervisor with the additional responsibility

of managing the entire shop during manager shift change and in manager absence. Many day to day

duties required the facial change of merchandise within company guidelines and regulations. Overseeing

merchandise deliveries inbound, outbound and reporting any variants. Stock auditing this included stock count

of shop. Management of transactions including purchases, refunds and exchanges within company guidelines

but also having to use my own initiative when dealing with sensitive cases and providing goodwill gestures.

ADDITIONAL INFORMATION

Organised, adaptable, approachable and keen to take responsibility I am also a team player and like to find

solutions to problems through analysing trends in customer feedback

Through customer facing roles I have demonstrated rapport building, empathy and understanding and gain

satisfaction myself from helping both internal and external customers. A desire to solve problems means I am

able to resolve complaints at a high level

Contact this candidate