Customer Service Assistant

EVA D.TAYLOR

**.********@*******.*** (***)***- 7851 Chicago, Illinois 60628

Professional Summary

A focused and organized individual, I have a passion for the Culinary Arts

and customer service fields. I have years of experience and I am a very

fast learner. I aspire to utilize my various life and work skills within

your company and I hope to represent your company in the best manner

possible.

Professional Experience

Family Dollar, Chicago, IL

Cashier - September 2009- March 2010

> Stocking and organizing products and inventory.

> Servicing customers through cashiering, inventory checks, and price

checks.

> Interviewed potential employees.

Chicago Center for the Performing Arts (CCPA), Chicago, IL

Supervisor - April 2007- December 2009

> Managed more than 10 staff members each night.

> Operated ticket booth, answered calls, and tended to customer

concerns.

> Greeted customers, created employee schedules, and booked shows using

various computer software.

Division of Rehabilitation Services, Chicago, IL

Personal Assistant - May 2006-Febrary 2007

> Assisted disabled and elderly patients with everyday activities

including but not limited to: cooking, household chores, and daily

grooming.

> Assisted with transportation to and from medical appointments.

> Created and managed patient medical files.

Work & Leadership Experience

Chicago Housing Authority Food Program, Chicago, IL

Kitchen Assistant - June 2001-September 2001

> Assisted with the preparation and serving of various foods to children

between the ages of 2 and 16.

> Performed duties including but not limited to: household chores,

secretarial duties, and customer service.

> Chaperoned children on field trips.

Security Management, Chicago, IL

Security Guard- April 1999-October 1999

> Responsible for recording and maintaining guests personal information.

> Escorted guests to and from destinations.

> Responsible for writing weekly security reports.

Education

High School Equivalency Certificate, July 2003

Computer Systems Institute, April 2013

Certified in Customer Service, April 2013

Major GPA -Cum.4.0 Overall GPA-Cum. 3.88

Presidents List- Summer 2012, summer 2013.

Skills Studied Include- Microsoft- Word, Excel, QuickBooks, PowerPoint, and

Business.

Extracurricular Activities

Foster Parent - Department of Children and Family Services 1998-2009

UIC Comer Children's Hospital Volunteer - UIC Hospitals 2009-2010

Chicago Public Schools Volunteer- Paul Revere Elementary 2009-2010

Statewide Youth Advisory Board (SYAB President) - Department of Children

and Family Services 1994-1996

. Organized Fund raisers for youth in DCFS care in the state of

Illinois.

. Created meeting agendas as well as conducted meetings.

. Responsible for designating tasks to SYAB secretary, historian,

treasurer, and vice-president. As well as produced monthly progress

reports to the Director of DCFS.

Minority Internship Program (MIP)- Chicago Housing Authority 2000-2001

. Required to attend various meetings, forums, and workshops dedicated

to the educational, financial, and personal growth of MIP

participants.

. Assists with the creation and distribution of program documents,

checks, and weekly reports.

. Responsible for dedicating at least 20 hours per week to an internship

based on your career desires, while attending school full-time and

maintaining a 3.3GPA.

Illinois State Employment Security Services

. Completed 120 Hours of training

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