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Customer Service Manager

Location:
Chicago, IL
Posted:
October 16, 2013

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Resume:

*** ******* **. *****

Terrell, TX 972-***-****

***** *-****

jenreed_03@yahoo.

com

Jennifer N. Reed

Skills

Experienced in Microsoft Excel, Access, Word, Power

Point, Outlook

** ***** ** **erical experience

10 years' experience with Data Entry

Strong Customer Service Skills

Professional and personable relating clients and

coworkers

Ability to remain calm, patient and productive in

fast-paced environment

10 Key punch

Type 50 - 60 wpm

Organizational and time management skills

A team player who handles multiple in a fast paced

environment

Quick Books Software

Human Resource

Accounting

Carlson Auto Cad 2009

ProDoc Data Base / SOS

MRI and X-Ray

Experience 2012-Present Mary Gayle Ramsey PC ; City

Attorney Terrell, TX

Legal Assistant

Keeps cases organized by establishing and

organizing files; monitoring calendars; meeting

deadlines; documenting actions; inputting

information into file database and case management

software; confirming case status with attorney

Draft/proof and prepare legal documents (pleadings)

with software ProDoc, Prepare and file documents

with the Courts; Prepare Real Estate Documents and

file with Clerks office; Prepare letters to clients

and/or opposing counsel

Prepare information for City Council meetings and

workshops; make revisions to City Ordinances and

Resolutions; Schedule appointments for City

Attorney with City Manager

Maintains case costs by verifying outstanding

balances with attorney, clients, and providers;

Accounts Receivables and Accounts Payable;

Schedule Mediation and depositions, Calendar and

schedule meetings for attorney; Receives payments;

makes deposits; Monthly billing statements;

Customer service regarding monthly statements;

Answer phones, take messages, maintain and order

all supplies; process all incoming and outgoing

mail; open new files for clients; manage all files

within the firm

Reporting Skills, Research Skills, Legal

Administration Skills, Litigation, Client

Relationships, Organization, Planning, Attention to

Detail, Confidentiality, Dependability, Client

Confidentiality

2005-2010 Foresight Land Services Wills Point, TX

Human Resources/ Operations Manager

Invoices, Accounts Payable, Accounts Receivables,

and Payroll using Quick Books 2005 and 2009

Software

Processed weekly and daily reports in Excel

Attended weekly project meetings for business

Processed new orders in Access Data Base

Answered multiple phone lines, filing, reports,

Customer Service

Managed all employees

Drafting in Carlson and Auto Cad 2009; research

properties for survey at Courthouses and Appraisal

District; read deeds and legal descriptions to

prepare drawing of survey

2001-2004 D.L. Neagle Surveying Co.

Terrell, TX

Operations Manager

Managed over the operation department

Trained other employees for different positions

Payroll, Accounts Payable, Accounts Receivables in

Quick Books 2000

Drafting Auto Cad 2000

Data Entry in Access Data Base

Answered multiple phone lines, filing, reports,

Customer Service

Proofed Surveys and easements before processing

Education 1997-2000 Terrell High School

Terrell, TX

- High School Diploma

- Scholarship for Early Graduate

2000-2002 Trinity Valley Community College

Terrell, TX

- 28 Hours of college courses such as English,

Math,

Biology, and several Computer Classes

2011 Avery X-Ray Schools, Inc.

- Performed X-Ray Tech duties such as X-Rays

and MRI; Patient Care

References

Lisa Yeatts - City Secretary

City of Terrell

469-***-****

Albert Gomez

Trinity Valley Coop

469-***-****

Jennifer Drane

Ranger Title Company

936-***-****



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