Customer Service Manager
Resume:
Terrell, TX 972-***-****
jenreed_03@yahoo.
com
Jennifer N. Reed
Skills
Experienced in Microsoft Excel, Access, Word, Power
Point, Outlook
** ***** ** **erical experience
10 years' experience with Data Entry
Strong Customer Service Skills
Professional and personable relating clients and
coworkers
Ability to remain calm, patient and productive in
fast-paced environment
10 Key punch
Type 50 - 60 wpm
Organizational and time management skills
A team player who handles multiple in a fast paced
environment
Quick Books Software
Human Resource
Accounting
Carlson Auto Cad 2009
ProDoc Data Base / SOS
MRI and X-Ray
Experience 2012-Present Mary Gayle Ramsey PC ; City
Attorney Terrell, TX
Legal Assistant
Keeps cases organized by establishing and
organizing files; monitoring calendars; meeting
deadlines; documenting actions; inputting
information into file database and case management
software; confirming case status with attorney
Draft/proof and prepare legal documents (pleadings)
with software ProDoc, Prepare and file documents
with the Courts; Prepare Real Estate Documents and
file with Clerks office; Prepare letters to clients
and/or opposing counsel
Prepare information for City Council meetings and
workshops; make revisions to City Ordinances and
Resolutions; Schedule appointments for City
Attorney with City Manager
Maintains case costs by verifying outstanding
balances with attorney, clients, and providers;
Accounts Receivables and Accounts Payable;
Schedule Mediation and depositions, Calendar and
schedule meetings for attorney; Receives payments;
makes deposits; Monthly billing statements;
Customer service regarding monthly statements;
Answer phones, take messages, maintain and order
all supplies; process all incoming and outgoing
mail; open new files for clients; manage all files
within the firm
Reporting Skills, Research Skills, Legal
Administration Skills, Litigation, Client
Relationships, Organization, Planning, Attention to
Detail, Confidentiality, Dependability, Client
Confidentiality
2005-2010 Foresight Land Services Wills Point, TX
Human Resources/ Operations Manager
Invoices, Accounts Payable, Accounts Receivables,
and Payroll using Quick Books 2005 and 2009
Software
Processed weekly and daily reports in Excel
Attended weekly project meetings for business
Processed new orders in Access Data Base
Answered multiple phone lines, filing, reports,
Customer Service
Managed all employees
Drafting in Carlson and Auto Cad 2009; research
properties for survey at Courthouses and Appraisal
District; read deeds and legal descriptions to
prepare drawing of survey
2001-2004 D.L. Neagle Surveying Co.
Terrell, TX
Operations Manager
Managed over the operation department
Trained other employees for different positions
Payroll, Accounts Payable, Accounts Receivables in
Quick Books 2000
Drafting Auto Cad 2000
Data Entry in Access Data Base
Answered multiple phone lines, filing, reports,
Customer Service
Proofed Surveys and easements before processing
Education 1997-2000 Terrell High School
Terrell, TX
- High School Diploma
- Scholarship for Early Graduate
2000-2002 Trinity Valley Community College
Terrell, TX
- 28 Hours of college courses such as English,
Math,
Biology, and several Computer Classes
2011 Avery X-Ray Schools, Inc.
- Performed X-Ray Tech duties such as X-Rays
and MRI; Patient Care
References
Lisa Yeatts - City Secretary
City of Terrell
Albert Gomez
Trinity Valley Coop
Jennifer Drane
Ranger Title Company
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