Customer Service Quality Assurance

Experienced Warehouse Team Leader known for excellent internal and external customer service. Skills include:

Excellent Problem Solving Skills

Multi-tasking

Customer Driver

Microsoft Excel Trained

Previous Fork Lift Certified

Reliable

Independent Worker

UPS Scanner Technology

Creating positive work groups

Flexibility

Education

High School Diploma, John F. Kennedy High School Richmond, VA

Professional Experience

PRECISION IR Richmond, VA November 1995 – September 2011

Team Leader, Warehouse

Serve as a key lead member of warehouse team for a busy, international business based in Richmond, VA. Manage three employees in ensuring optimal and smooth daily functioning of warehouse.

Key Duties:

Manage 3 warehouse employees as well as multiple temporary employees throughout the year

Responsible for management of all inventory in 1000+ bin warehouse

Conduct audit of all packing and shipping materials and reorder as needed

Helped implement quality assurance efforts including spreadsheet creation for tracking

Maintained 99.9% error free shipping for over 2 years

Handle all outgoing international and domestic mail including UPS and USPS (up to 1500 pieces per day)

Responsible for tracking and auditing all warehouse expenses

Chosen to serve as primary customer service for key customer accounts

Efficiently handle all internal customer requests

Respond to all complaints or concerns

Distribution Administrator

Handled all outgoing international and domestic shipments

Ensured effective inventory controls

Responsible for tracking warehouse related expenses

Reported any areas for improvement to senior management

Responded to urgent customer requests and adjustments as needed

Inventory Control Administrator

Responsible for inventory management of 1000+ bin warehouse

Stocker

Responsible for stocking and shipment fulfillment

HOLIDAY INN Richmond, VA 1991 – November 1995

Maintenance Engineer

Conducted repair work at hotel facility including painting, sheet rock, appliance and fixture repair or replacment

Responsible for all lawn maintenance on hotel grounds

Served as shuttle driver to transport clientele between airport and hotel

Served as back up to Night Shift Supervisor

References available upon request.

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