Software Maintenance

Andrew Becker

Golden, CO *****

cell phone #: 720-***-****

*************@*****.***

Employment in an IT Department as an experienced Desktop Support Tech or in

a Help Desk.

Computer Aptitudes and Skills:

I am a well spoken team player with the competence to follow

directions and make reliable decisions. I am a detail oriented multitasking

professional with experience working in demanding corporate and office

environments.

Solid background in: Microsoft Windows 8, 7, XP, Vista, 2000 and NT,

MMS Active Directory, MS Server 2008R2, MS Server 2003, SAN, DNS, TCP/IP,

Subnet Masking. Desktop and server builds, master disk OS creation and

maintenance, Unix and Linux Commands, Order-ticketing systems, Microsoft

Project, MS Office, MS Exchange, MS Outlook, Sun Solaris, Net Backup,

Oracle, VERITAS, Norton Ghost, RDP, Autosys, Tivoli Netcool, HP Openview,

PGP Encryption, Lotus notes, Novell Groupwise, Citrix, and LAN, Ticketing

Systems and internet applications. Experienced with migrations, moves, add

& changes, deployments, refreshes, roll outs, updates, integrations and

remote administration.

Tia A+ Certified. Help Desk Customer Support Certified. Across the board

data center operations experience, including robotic tape libraries, hard

drives, network and local printers, phone systems, DLT4 tapes, with a

background in working on Sun, EMC, Compaq, Dell, HP, IBM, and Mac

desktops and servers.

Education:

<>Rutgers University

Bachelor of Arts in History / Economics minor w/ Computer Science course-

work.

September 2002 - May 2006 <>

Work Experience:

<>IT Tech, Desktop Support

Universal Merchant Services. Fort Collins, CO; November 2010 -

August 2013<>

Working in the IT Department, I managed the needs of our employees

with desktop support including hardware builds and installations, software

and master disk employee Operating Systems creation, and setup and support

of various printers (local and network) and label printers, Fax Console and

GFI Fax-maker. Used Microsoft Active Directory for account and user

maintenance. I used proper phone communication daily. Ticket system used

for most work orders. Built servers and disk arrays including SAN. Used

MS Server 2008 D2 to access server object resources and assign, and manage

end users to appropriate groups. Setup access and maintained compatibility

with mobile devices including Androids and Ipads and their latest OS's.

I was responsible for company security with the issuing of new and

replacement employee badges. I supplied user-names, log-ins, and

passwords. Helped employees with initial desktop setup including log-in

issues. Used fingerprint software Passpoint Plus with setup and

troubleshooting. Maintained employee access to permitted IT systems. I

helped to implement and setup new Shortel phone setup. I troubleshooted

Alti-Agent and Shore Tel hardware and software access, compatibility, group

access, and passwords. I installed all essential software and upgrades

either on my users desktops and remotely with KVM or RDP, among other

diagnostic tools. Setup and maintained email distribution lists for

employees and users on our mail server. Upgraded and troubleshooted

programs and applications. Routed and installed Lan5 and fiber optic

cable. Built servers, desktops, and storage hard disk arrays from parts.

<>Desktop Support

Salutary Technology. Moorestown, NJ; August 2008 - August 2010<>

As the initial point of contact, I helped clients and customers over

the phone and through our help-desk system to diagnose and troubleshoot

and fix operating systems, hardware/software problems, and network

connectivity issues. Desktop and rack server hardware and cabling were

installed, diagnosed, and maintained.

I maintained and serviced disk drives, tape drives, peripherals,

wireless routers, operating systems, and software on network data center

and business / desktop builds. Recommend additional products and services

as needed. I inventoried equipment, planned, ordered and implemented new

server installations and upgrades.

[continued on pg. 2]

<>Data Center Operator-Headquarters

JP Morgan Chase. New York, NY; March 2006 - July 2008<>

I executed job tickets received through the Peregrine order ticketing

system. Servers reset with appropriate authority ticket. Installed

hardware, cabling, and racks with network engineers and systems

administrators. I recorded and maintained the current inventory of data

center assets and backup media. I had daily interaction with network

administrators, engineers, contractors, managers, facility maintenance, and

vendors.

I loaded, scheduled and monitored daily tape batch backups. Recorded

daily turnover . I scanned, organized, and bar code labeled backup tapes

using Symbol bar-code systems for off site acceptance by Iron Mountain.

Ordered, received, and signed for tapes and disk deliveries from Iron

Mountain. I loaded and mounted specified tapes when authorized through our

ticketing system. I handled ticket requests, restores, backups, hardware

maintenance, and system reboots. Monitored server and networking systems

using Tivoli Netcool for issues and errors. Ran tape batch jobs using Unix

commands, located and updated folders and files as authorized. I updated

files and databases, and resolved compatibility issues during start up,

processing, and completion time frames.

<>GNOC Computer Operator

AT&T Data Center. Dayton, NJ; May 2001 - August 2002<>

In the IBM/ AT&T Global Network Operations Center I handled client and

customer troubleshooting calls accurately and efficiently. Essential

production data backups were scheduled using Auto SYS and Linux commands.

Data backed up, stored, and restored on robot server and manual tape drives

using DLT4 tapes. I organized a tape library management plan that improved

efficiency in the time crucial work environment. I created databases using

Oracle, and MS Access to locate and reference any tape data sets under our

management.

<>MIS Computer Operator

Burlington Coat Factory Corporate Warehouse, Burlington, NJ; March 1998 -

August 2000<>

I covered the control consoles for job & system status, and error

messages and took appropriate action including ticket priority escalation

and reporting it to the supervisor. Tape backups were scheduled with Unix

commands through our desktops running Windows 2000 & NT operating systems

and Sun stations running Solaris.

Printed company reports and distributed them to the appropriate

departments and employees. Cleaned and maintained our commercial network

printers. Cut, sorted, and boxed finished retail price tags for

distribution.

Contact this candidate