Customer Service Manager

DOUG STUDDARD

706-***-**** (H) 706-***-**** (cell phone)

************@*****.***

OBJECTIVE: To perform at maximum potential utilizing my years in customer

focused positions with increasing levels of responsibility. To work in an

environment that will allow me to utilize my many job skills and interest

and to add value to the company and the people around me by displaying an

attitude of teamwork and camaraderie

SKILLS Strong Management, Customer Service, Process Improvement, and

Interpersonal Skills. Machine work, precision measuring, some

mechanics, welding, operation of forklifts, cranes, and other

industrial machinery as well as commercial vehicles. I have also

acquired skills in business administration, purchasing, budgeting,

communication and skills. I also work with word processing,

spreadsheets and PowerPoint software on a regular basis.

EXPERIENCE

Bus Driver for Habersham County School System

August 2011-Present

. Drive different routes to pick up and drop off children

. Bus inspection in morning and evening routes to insure safety

. Communicate with dispatch for accurate arrival and departure times

. Kept bus in clean and orderly fashion.

Highpoint Community Worship Center

Full Time Pastor

Toccoa, GA

May 2010 to Present

. Provide leadership to 60+ members.

. Implement programs and develop structure for growth within the church.

. Prepare sermons with power point for best results for impact to the

congregation.

. Motivate church members to serve, give, and lead by example.

. Visited members and their families to continue stability and growth in

church.

. Keep account records for church member for giving purposes

Cedartown Congregational Holiness Church Part-

Time/Full Time Pastor

Cedartown, GA Sept 2006 to Jan 2010

. Provide leadership to 40+ members.

. Implement programs and develop structure for growth within the church.

. Prepare sermons with power point for best results for impact to the

congregation.

. Motivate church members to serve, give, and lead by example.

. Visited members and their families to continue stability and growth in

church.

. Keep account records for church member for giving purposes

BellSouth Telecommunications Team Lead -

ecommerce Atlanta, GA June 1999 to

October 2007

. Provide guidance and support to a team of 20+ service representatives

responding to customer inquiries from BellSouth.com.

. Utilize mastery of all BellSouth and affiliate systems in order to

effectively lead the team.

. Motivate representatives to be successful by setting goals and by

instilling the need to provide superior service.

. Responsible for delivering a world-class customer experience for e-

mail, web chat, and online order fulfillment. Monthly volumes exceed

40,000 inquiries.

. Analyze and assess representative performance and provide one-on-one

feedback in regular coaching sessions to increase productivity and to

improve customer satisfaction.

Online Customer Care Representative

. Responded to incoming e-mail from online customers via the KANA

Response platform, supporting multiple lines of business - BST,

Cingular, and BellSouth Internet Service.

. Replied to approximately 40 contacts per day with an average

satisfaction rating of 80%.

. Completed online orders with high degree of accuracy.

. Negotiated payment arrangements, helping to decrease additional calls

to collections.

Paging Service Representative

. Chosen for new specialty center that supported customers across all

nine states in the BellSouth region.

. Negotiated sales and service requests for paging products.

. Recognized by my coaches for outstanding service results.

. Responsible for tracking and reporting of team results to management.

. Mentored new employees after completion of training to ensure a smooth

transition to taking live customer calls.

. Chosen as Relieving Assistant Manager (RAM) to assist management team

when front line managers were unavailable, ensuring business

continuity.

Floyd County Water Department

Meter Reader

. Read Water meters for accuracy

January 1999 to May 1999

. Turned water on for customer new connects

. Turned water off for disconnecting customers.

. Assisted road crews with putting in and taking our water meters.

. Disconnected and locked water meters for no pay customers

Piggly wiggly-

Stock Manager

May 1998- Jan 1999

. Stock Manager, duties include,

. putting stock on shelves determined by a barcode,

. order to replenish depleted stock

. Order by hand held computer and manually imputed codes for products

. worked back stock for accuracy and continuous rotation of stock

. drove an outside forklift and motorized pallet jack to load and unload

stock.

Bostrom Seating Manufacturing

January 1997 to May 1998

. Pulled covers over seats and clamped the covers to the frame of the

seat.

. Worked on the production line to get the seats out in a timely manner

. Examined the seat for quality control to make sure the seats met

company standards

Norcon Metal Works-

Fabricator 1995-1996

. Fabrication and welding of conveyer belts and trash dumpsters

. Used forklift, mig welder, cutting torch, and fabrication tools to

move and install these products.

Rome Packaging products-

Shipping Department 1994-

1995

. load pallets with product

. wrap and stored finished product and kept up with inventory.

. Loaded/ unloaded merchandise with a forklift on and off the transfer

trucks.

. Maintained inventory

. dispersed film to printing machines with a forklift

Fairbanks

Paint and Fabrication

1993-1994

. Work in the metal works section for 8 month

. bore holes in metal wheels and added barrens for hand trucks

. move merchandise with a forklift and take it to the production

department

. Was transferred to the paint shop in order to increase production on

the paint line

. Gathered the finished painted product and took it to production.

Food outlet

Stock clerk/Manager

1992-1993

. stocking clerk for 6 months then moved up to stock manager

. putting stock on shelves determined by a barcode

. order to replenish depleted stock

. Order by hand held computer

. manually imputed codes for products

. worked back stock for accuracy and continuous rotation of stock

. drove an outside forklift and motorized pallet jack to load and unload

stock.

EDUCATION:

Lee University-Pastoral Studies/ administration, undergraduate

Coosa Valley Technical College- Welding

Georgia Work Ready Program- Gold status

Ministerial Internship Program - Completed 12 month course

LICENSES AND CERTIFICATIONS:

Certified Customer Service Course through BellSouth

Received ministerial License and ordination through the Congregational

Holiness Church Inc.

Contact this candidate