Customer Service Air Force

Adrienne Harvey

*** ******* ******

Colorado Springs, CO 80911

Cell: 978-***-****

Email Address: ****************@*****.***

Typing words per minute: 68

Work Experience

May we contact your supervisors? Yes.

06/2008 to Present. Hours per week on orders: 40, Hours per month of traditional guard duty: 16,

Geospatial Intelligence Analyst – Staff Sergeant, Massachusetts Air National Guard – Otis Air

National Guard Base, Buzzards Bay, MA 02542, Senior Master Sergeant Thomas Nunnelley,

508-***-****. Exploited thousands of hours of MQ-9 and MQ-1 missions, providing real time

play-by-play analysis and time sensitive products. Gained expert experience with software to

analyze geospatial date such as FalconView, RemoteView, Socet CXP, Launch Pad, and DMAX.

Cleared for Top Secret/SCI based on single scope background investigation completed in

December 2008.

01/2010 to 05/2013. Hours per week: 40, Resident Assistant. University of Massachusetts

Amherst – Residential Life, Amherst MA, 01003, Ms. Dorwenda Bynum-Lewis 413-***-****.

Acted as liaison between the university and students. Provided counseling to students on both

academic and personal issues as well as assisted in conflict resolution and mediation. Built

community amongst the students by hosting dorm events. Enforced university policies and

supervised 50 students behavior and welfare. Conducted office tasks such as writing incident

reports, providing customer service, answering phones, and going on security rounds to ensure

the safety of students and that no building maintenance was needed.

08/2007 to 10/2008. Hours per week: 10, Office Assistant. The Winchendon School,

Winchendon, MA 01475, Jacques Delorme, 978-***-****. Provided customer service as a

receptionist at the front desk by greeting visitors, offering answers to a wide ranger of inquiries

and suggesting supplementary information. Completed office tasks including filing invoices,

photocopying and faxing documents, data entry, answering phones, addressing and sending

outgoing mail, sorting and delivering incoming mail. Became familiarized with the Microsoft

Office suite to include Power Point, Word, Excel.

06/2007 to 08/2007. Hours per week: 20, Drink Vender, Hostess, Bartender, Busser, Cook,

Custodian. The Winchendon School Country Club Cafe, Winchendon, MA 01475, Mr. Jacques

Delorme, 978-***-****. Served drinks to golfers on gold course and monitored the moneybox.

Seated and waited on guests in the cafe ensuring guests felt welcome with exemplary customer

service. Prepared and served meals and alcoholic beverages. Utilized the cash register and made

the appropriate transactions. Bussed tables and ensured the cleanliness and sanitation of the

seating area, counter and kitchen.

Education

BA, 2013, History, GPA 3.4, University of Massachusetts Amherst, Total credit hours earned:

152

BA, 2013, Anthropology, GPA 3.4, University of Massachusetts Amherst, Total credit hours

earned: 152

In progress, AA, 2013, Communications Application Technology, Community College of the Air

Force, Total credit hours earned: 70

Training

01/12/2013, Self-Aid and Buddy Care, Air Force-ADLS

01/12/2013, AF Counter-Improvised Explosive Device, Air Force-ADLS

01/12/2013, Laws of Armed Conflict, Air Force-ADLS

01/12/2013, Professional and Unprofessional Relationships, Air Force-ADLS

01/12/2013, CBRN Defense Awareness, Air Force-ADLS

01/12/2013, Explosive Ordinance Reconnaissance Course v2, Air Force-ADLS

01/13/2013, Airman Leadership School, Air Force

03/01/2013, Information Protection, Air Force-TFAT

03/01/2013, Force Protection, Air Force-TFAT

03/01/2013, Human Relations, Air Force-TFAT

03/01/2013, DoD Information Assurance, Air Force-TFAT

03/01/2013, Suicide Prevention, Air Force-TFAT

03/01/2013, Fire Extinguisher Safety, Air Force-TFAT

03/01/2013, The Free Exercise of Religion in the Air Force, Air Force-TFAT

08/01/2013, Derivative Classification Markings, Air Force

03/02/2013, Security Training Phase II, Air Force

03/15/2013, No Fear Act Training, Air Force-ADLS

03/15/2013, Intelligence Oversight, Air Force-ADLS

08/01/2013, Unauthorized Disclosure of Classified Information, Air Force

08/08/2013, Sexual Assault Prevention and Response Training, Air Force-TFAT

Awards

Phi Alpha Theta – National History Honor Society recognizing excellence in the study of history.

National Residence Hall Honorary – Honor society recognizing outstanding leaders on college

campuses.

Air Force Outstanding Unit Award

Massachusetts Air National Guard Service Medal

National Defense Service Medal

Global War on Terrorism Medal

Air Force Training Ribbon

Other Information

Multi-faceted, efficient and reliable professional with the self-driven initiative to succeed and

provide excellent customer service. Team player, flexible, creative, and service-oriented.

Offering a unique combination of creativity and analytical skill, with the ability to see any

project through to its completion. Capable of working effectively with leadership and

autonomously as needed. Possesses highly developed leadership and communication skills, as

well as the ability to collect, correlate, and summarize data.

Contact this candidate