Customer Service Manager

Sharon E. LaBorde

*******@***.***

718-***-****(H) /917-***-**** (C)

Permanent Address:

**** **** *****

Brooklyn, NY 11213

EDUCATION

Borough of Manhattan Community College New York, N.Y

Broadcasting September 1985-1987

Edward R. Murrow H.S Brooklyn, NY

G.P.A.3.0 Diploma, June 1985

WORK EXPERENCE

House of Ashanti Party Brooklyn, N.Y

Customer service/Manager June 2011- September 2013

Customer service & cashier.

Order Merchandise and maintain inventory

Make custom hand craft items for customers. Decorating services

United Protective Services Brooklyn, NY

Armed Security October 2010- October 2012

Escorted/ protected company employees in company vehicle while making deliveries

Guarded and secured the main entrance of a major shipping company

Made hourly tours around facility and reported any unusual incidents.

Metro One Security New York, N.Y

Armed Security October 2010 – June 2011

Posted at front entrances and back exits of various retail locations to prevent asset loss.

Performed receipt verification and assisting management with EAS activations

Brooklyn Children’s Museum Brooklyn, NY

Party Coordinator/Supervisor August 2008-September 2010

Booked and coordinated approximately 15-18 monthly children parties.

Created children theme parties.

Supervised the party host ensuring guest received the ultimate party experience.

Maintained party host weekly schedule

NYC Department Corrections Brooklyn, NY

Correction Officer November 1987- January 2009

Care, Custody and Control of Inmates

Personnel Office: Worked in the personnel office for 8yrs performing duties of employee scheduling, payroll

and time keeping. Produced weekly & monthly reports. Tracked and reported overtime. Clerical duties consist

of answering phones, faxing, filing & photocopying.

Security Office: Investigated and generated reports of inmate criminal activities within the facility.

Central control room: Worked in the Central control for four years performing duties of keeping inventory

and distribution of transmitting radios, keys & arsenal equipment. Kept track and alerted proper authorities of

any emergency incidents in facility. Was responsible for knowing everything that transpired within the facility.

Cashiers office: Property inventory specialist. Serviced client window. I maintained inmate accounts and

payroll, counted large sums of bail monies daily, reconciled institutional funds nightly and made daily bank

deposits.

SKILLS & TRAINING

MS Word, PowerPoint, Excel NYS Armed Security License

Chemical agents (Aerosol) NYS Firearms Permit

CPR/ First Aid 8hr Annual Armed Security Certificate

Fire Safety EEO/Sexual Harassment

Mental health Fire Arms/ Deadly physical force

I.P.C (Inter Personal Communications)

E.D.P (Emotionally Disturbed Person)

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