Customer Service Active Directory
Resume:
KINGSLEY TIBS
Brooklyn, NY 11213
**************@*****.***
SUMMARY
Dynamic, qualified and highly ethical IT Professional with extensive
experience providing key support to customers in the technical setting.
Assist IT Department in achieving maximum productivity and efficiency,
while supporting day-to-day IT operations and ensuring that all systems
function flawlessly. Utilize exceptional technical and communication
skills to provide technical and network support to mitigate performance
issues and system downtime. Troubleshoot and resolve system and computer
malfunctions in a timely and efficient manner while providing exceptional
customer service.
TECHNICAL SUMMARY
Hardware:
Dell Server, IBM Server, HP Server, D-Link/Cisco Routers & Switches,
Hubs, NIC, Video & Sound Cards, PCs, Peripherals, CD-ROM Drives, Hard
Drives, Memory, Printers (Dell, Lexmark & HP)
System Platforms:
Windows NT Workstation & Server, MS DOS, VMware, Windows OS
(95/98/2000/ME/XP/Vista/Windows 7/2003R2 -2008R2), Mac OSX (10.3 Panther,
10.4 Tiger - 10.7 Lion), Ubuntu OS, Linux/UNIX
Software:
MS Outlook, MS Visio, IIS, APACHE, Joomla, CMS, Borland JBuilder,
NetBeans, Eclipse, Visual Studio, Anti-Virus Suite (Symantec, McAfee,
Norton), Symantec Ghost Macintosh, MS Office 2003-2010 Suite,
WordPerfect, Windows, & Internet
Networking:
TCP/IP, DNS DHCP, HOSTS, WINS, LAN, VPN, Wireless WAN & FTP
Programming Languages:
Visual Basic, VB.NET, Visual C++, C++, COBOL, CICS, JCL, SQL, MYSQL,
Oracle 10g, HTML, CSS, JavaScript, VBScript, Java, UML & PHP, PC
Maintenance & Upgrades
EXPERIENCE
Tech Genius In Action, Brooklyn, NY
10/2012 - Present
Independent IT CONSULTANT/Computer Repair Technician -Freelance
. Performed on-site repair and preventive maintenance on personal
computers and related peripherals. Evaluated technical issues, solved
customer concerns, and troubleshot computer problems in an efficient
and courteous manner. Built custom computers to best serve the
customer needs. Scheduled work and ordered parts. Estimated and
invoiced repairs.
. Upgrading PC hardware and software at different locations during
various short term consulting assignments.
. Technical Support and troubleshooting PC and laptops.
. Replacing failing or malfunctioning PC components.
. Virus removal and system hardening
. Installed and configured home and small office networks
. Working with clients to identify computer security needs and educating
clients on the proper ways to ensure the security and efficiency of
their computer equipment.
Robert Half Technology, New York, NY
05/2012 - 09/2012
Cloud Blue Technologies
IT CONSULTANT/ Server Decommission Tech
. Erasing and decommissioning servers in a datacenter setting, verifying
servers set to be decommissioned are fully powered down and serial
#s/asset tags/host names correlate to the decommission asset list,
using MS Excel, macro-enabled spreadsheets with bar code scanners to
match serial #s with decommission asset list, erasing servers using
Blanco software, disconnecting and un-racking servers, and running a
final inventory of servers and placing on pallets ready for shipment.
. Decommissioned of servers and networking gear.
. Un-racking of servers and installing new servers.
. Creating reports and updating records of network's cable connects
information.
. Moving and installation of cabinets and relay racks.
Super Soccer Stars, New York, NY
11/2011 - 04/ 2012
JUNIOR IT COORDINATOR
. Provided first line response for users requiring assistance with IT
issues and problems.
. Maintained website and updated for regional locations and programs.
. Assisted in overseeing the creation and execution of scheduled E-
blasts.
. Set up and maintain equipment for employee use, performing or ensuring
proper installation of cable, operating systems, and appropriate
software.
. Maintained email groups, accounts, managing Active Directory, and
systems.
. Ensured tight security of data, systems, and accounts relevant to the
company.
. Experience of: Windows Server 2003 & 2008, Active Directory,
Configuring, Active Directory Group Policies, TCP/IP, DNS.
. Obtaining quotes for supply of goods and services from suppliers.
. Providing advice on selection and purchase of IT equipment.
. performed OS upgrades from Windows XP Pro to Windows 7 Pro
. performed upgrades on MAC OSX from Snow Leopard 10.6 to Lion 10.7
Robert Half Technology, New York, NY
2011
TekservePOS
IT CONSULTANT
. Provided consulting and technical expertise in coordinating the
technical and logistical requirements of a major retail story system
upgrade, ensuring all computers, hardware, and other equipment were
fully operational according to project specifications and timelines.
. Performed the configuration, installation, and support of ProTools
HD/LE Systems.
. Consulted with clients on current technology and production workflow
trends as they related to ProTools and other audio/video setups.
. Performed video based configurations and other general MAC
configurations.
Robert Half Technology, New York, NY
03/2011 - 05/2011
Pro4ia Inc.
IT CONSULTANT
. Provided consulting and technical expertise in coordinating the
technical and logistical requirements of a major office relocation
effort.
. Ensured all computers, hardware, and other equipment were fully
operational according to project specifications and timelines.
Monday Properties, New York, NY
06/2010 - 11/2010
IT ASSISTANT
. Assisted IT manager in all aspects of hardware and software
maintenance, installation, and upgrades including Active Directory
maintenance, troubleshooting replacement and repair of client
computers and peripheral hardware, network monitoring, and all
network, printer, copier, and scanner maintenance.
. Led the research and recommendation of network monitoring and mapping
software, working closely with service providers to identify and
resolve issues preventing completion of work orders.
. Primary help desk technician responsible for responding to telephone,
email, and personal requests for both local and remote technical
assistance.
. Building, configuration and troubleshooting of server and desktop
hardware.
. Managed Blackberry Enterprise Server and all associated devices.
. performed OS upgrades from Windows XP Pro to Windows 7 Pro
. Experience of: Windows Server 2003, managing Active Directory,
Configuring, Active Directory Group Policies, TCP/IP, DNS.
Indiana Market & Catering, Inc., New York, NY
2010
IT ASSISTANT
. Assisted in the installation and maintenance of new hardware and
software applications, website updates and maintenance, and the
synchronization of Microsoft Outlook 2007 accounts to user cell
phones.
CUNY Institute for Software Design & Development (CISDD), New York, NY
2008 - 2009
IT INTERN
. Responsible for the setup and installation of classroom and office
computer software and equipment, server maintenance, and the
troubleshooting of hardware and software performance issues in
conjunction with the department's Help Center and borough technology
staff.
. Performed OS upgrades from Windows 2000 Pro to Windows XP Pro
. performed upgrades on MAC OSX from Tiger 10.4 to Leopard 10.5
Brooklyn Aids Task Force, Brooklyn, NY
Summer 2008
TECHNICIAN CONSULTANT
. Led the computer migration project from a Legacy Windows 2000 network
to a newly created Windows Server 2003 network, creating user
profiles, accounts, and passwords for system users and staff.
. Coordinated network and computer connections, mapping, applications,
email, and support related activities.
New York City College of Technology, Brooklyn, NY
2005 - 2008
OFFICE ASSISTANT
. Provided comprehensive support in the execution of the day-to-day
administrative functions and student assistance functions for the SEEK
Department.
EDUCATION
New York City College of Technology
Bachelor of Technology, Computer Systems Technology, 2009
Associate of Applied Science, Computer Information Systems, 2007
TRAINING
Training:
Advanced C++ Programming . Object Oriented Programming (Visual C++) .
Java
Design of Microcomputer Databases . Design of Distributed Data . Data
Warehousing
Object Oriented Systems Analysis . Object Oriented Systems Design
Design of Object Oriented Distributed Systems . Design of Graphic User
Interfaces (VB)
Distributed Application Processing (VB) . Client/Server Technologies
(VB)
Webpage Design & Implementation . Web Programming . Installing &
Maintaining Web Servers
Certificates of Completion:
CompTIA A+ Training ~ CompTIA N+ Training ~ Cisco CCNA Training
Technology Career Services, New York, NY (2010)
Certificates of Completion:
MCITP: Server Administrator (MCSA) Windows Server 2008/2008R2 Training
Program
Cisco CCNA Routing and Switching Training Program
New York Business Institute, New York, NY (2013)
CERTIFICATIONS
CompTIA ~ A+ Certified, 2013
CompTIA ~ N+ Certified, 2013
CompTIA ~ Security+ Certified, 2013
Microsoft Certified Professional (MCP)
Microsoft Certified Solutions Associate (MCSA): Windows Server
2008/2008R2, 2013
Microsoft Certified Technology Specialist (MCTS): Windows Server
2008/2008R2 Active Directory, Configuration, 2013
Microsoft Certified Technology Specialist (MCTS): Windows Server
2008/2008R2 Network Infrastructure, Configuration, 2013
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