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Customer Service Technician

Location:
Dover, NH
Posted:
October 16, 2013

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Resume:

Alison Duda

Manufacturing Technician Contractor at Kelly Scientific Resources

ab98na@r.postjobfree.com

Summary

To build a career after college requires diligence and perseverance on the part of the

graduate. Traction can be hard to come by, but I think my consistancy is working to my benefit. Working in the

biotechnology sphere, I'm making connections and learning about cGMPs, SOPs, and all the parts that go into

creating a quality medical product.

My education was directed by the enjoyment I found in laboratory sciences. Bacterial plate streaking,

mammalian cell cultures, as well as molecular diagnostics not only require a specific kind of knowledge, but

also ability. Understanding how these diagnostic tools work is just part of being able to complete the technical

task of creating isolates, for example. I find the challenge enjoyable and look forward to working with pleasant

individuals towards a common goal.

I'm still prime for learning new material and adjusting to procedure. I’m bright, a fast learner, and show

initiative in learning new tasks that may not be on the original training schedule. My ability to recognize

patterns also serves me well.

Specialties: Bacteria plate streaking, isolation and identification, cell culture, aseptic techniques, customer

service

Experience

Manufacturing Technician Contractor at Kelly Scientific Resources

September 2013 - Present (2 months)

Perform manufacturing in accordance with SOPs

Troubleshoot issues with aid of R&D Department

Data entry

QC Technician Contractor at Kelly Scientific Resources

July 2013 - September 2013 (3 months)

Identified micro-organisms from EM samples

Maintained smooth workflow in accordance to SOPs

Implemented LIMSystem in a paperless lab

Understood and adhered to all cGMP

Implemented Trackwise in training and workflow practices

Pharmacy Technician at CVS Caremark Corporation

February 2013 - July 2013 (6 months)

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Understood HIPAA regulations

Recognized drug names and interactions

Understood drug restrictions and regulations

Perfected customer service

Recorded insurance information and adhered to regulation

Teller at TD Bank Group

March 2010 - July 2013 (3 years 5 months)

Perfected organization, communication, and record keeping skills

Worked well in a team environment

Performed consistently with a high balance money drawer

Sold various banking products to customers

Cashier at Walmart

March 2008 - September 2009 (1 year 7 months)

Practiced and perfect customer interactions and sales

Kept cash draw balanced and bellow maximums

Handled tobacco and alcohol sales

Customer Service Desk Clerk at Shaw's Supermarkets

June 2005 - March 2008 (2 years 10 months)

Performed returns within policy, quickly and accurately

Handled upset customers

Learned tobacco, alcohol, and lottery sales

Kept store safe and service desk drawer balanced

Kept accurate reports

Courses

Bachelor of Science, BMS - Medical Microbiology

University of New Hampshire

Cell Culture BMCB 753

Microbiology MICR 503

Pathogenic Microbiology MICR 602

Biomedical Lab Management BMS 610

Human Behavior and Public Health HMP 569

Molecular Diagnostics BMS 650

Immunology MICR 705

Epidemiology HMP 501

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Education

University of New Hampshire

Bachelor of Science, BMS - Medical Microbiology, 2007 - 2013

Activities and Societies: Juggling club, Archery, Green Alliance

Merrimack High School

2003 - 2007

Grade: 3.5/4.0

Activities and Societies: F.I.R.S.T. Robotics, Symphonic Band, Marching Band, Chorus

Skills & Expertise

Laboratory Techniques

Cell Culture

Customer Service

Problem Solving

Teamwork

Compliance

Aseptic Technique

Bacterial Culture

Microsoft Word

Microsoft Excel

Time Management

Social Networking

Microsoft Office

Interests

green technology, pharmacy, public health interventions, epidemiology, molecular techniques, innovation,

computers, bicycling, public transit, hula hooping

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Alison Duda

Manufacturing Technician Contractor at Kelly Scientific Resources

ab98na@r.postjobfree.com

Contact Alison on LinkedIn

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Contact this candidate