Customer Service Data Entry

Lawanda M. Hughes

**** ********* **.

Denver, CO 80249

Phone: 303-***-****

******.*******@*****.***

OBJECTIVE

To obtain a challenging and rewarding career, that will allow me to expand and utilize my skills and expertise as well as provide me

with stability growth and advancement opportunities.

SUMMARY OF PROFESSIONAL QUALIFICATIONS

•Substantial experience and outstanding customer service skills.

•Scheduling.

•Good problem-solving, PC and data entry skills.

Superb

• written and oral communication skills.

•Able to learn proprietary systems/applications quickly and easily.

•Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult customers.

PROFESSIONAL EXPERIENCE

TERMINAL SUPPORT REPRESENTATIVE, Tier II

US Bank/ Elavon, Englewood, CO 08/05-08/12

•Provide telephone support to merchants in a 24 hour call center.

•Responsible for analyzing and resolving technical problem associated with merchant terminal products.

•Build software programs and download terminals. Perform software upgrade as needed.

•Maintain a knowledge base on both US Bank/ Elavon merchant systems and the products of 3rd party vendors. Order equipment

as needed. Train merchants as needed on terminal products.

•Recommend procedural changes for the Technical Services Department to improve the product or service delivery based on

customer feedback.

•Conducted Webinar training for new healthcare clients on our software.

•Trained new co-workers on our software and assist with troubleshooting questions.

CUSTOMER CARE REPRESENTATIVE

Teletech Project: Nextel Communication, Englewood, CO 11/03-08/04

•Supported Nextel Customers with troubleshooting various wireless issues.

•Preformed IMEI swaps, open trouble tickets and discuss rate plan changes.

•Resolved escalated issues surrounding customer billing and credit inquires.

•Achieve bonus structure and monthly goals established by the organization.

•Member of a center wide team-building group responsible for increasing morale and productivity .

MEDICAL SECRETARY

Tift Regional Medical Center, Tifton, GA 10/02-05/03

•Scheduled appointments and maintained accurate, up-to-date confidential nursing files .

•Assisted in monitoring department budgets and accounts by gathering appropriate reports and records identifying and resolving

errors and discrepancies.

•Answered office phones, ordered office supplies and responded to visits from department managers, staff and all other internal

and external customers.

ORDER ADMINISTRATION-TEAM LEADER

The Product Line, Aurora, CO 09/95-08/02

• Monitored employee’s attendance, performance, and productivity.

• Used listening and verbal skills to resolve countless interpersonal problems among employees.

• Computed employee’s hours and daily revenue.

• Increased productivity and profitability by cross training employees to enhance knowledge and level

of capabilities, controlling payroll costs.

EDUCATION

ADMINISTRATIVE ASSISTANCE

Barnes Business College, AA, 04/94-03/96

COMPUTER SKILLS

Access, MS Outlook, Windows 7, Vista,XP, Internet Explorer, MS Excel, MS Word, Data Entry, Tris, Ensemble,

AMS, RMS, MMS, 10Key, type 45 wpm, Citrix

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