Customer Service Quality Assurance

Andrae Gayle:Home: 347-***-**** Cell: 347-***-**** :

*********@*****.************ "mailto:*********@*****.***"

** ******* *****

Staten Island, New York 10302

EDUCATION:

College of Staten Island 2011-2014

Major:Engineering Science, 3. 1GPA

Minor:computer engineering,3.0 GPA

WORK EXPERIENCE

Joan Ann Retail company

2005-2010

Forest Avenue

Staten island new york, 10302

currently vacant

Sales Associate

Responsibilities:

•Provide Customer Service

•Advise clients or customers

•Answer customer or public inquiries

•Arrange merchandise display

•Clean rooms or work areas

•Demonstrate goods or services

•Greet customers

•Inspect merchandise

•Manage inventories

•Sell merchandise

•Use computers to enter, access or retrieve data

•Use sales techniques

United security incorparated

2010-2013

security guard at Mercy College

66 west 35th street

Responsibilities:

•monitor cameras

•sign in guest and students

•close college at 11:00pm

•patrol both floors

•answer telephone

•write reports

ADM Security Investigations

2013 jan – 2013 sept.

American eagle 46th street

security guard

Responsibilities:

•stand at post instructed

•sign in associates/guest

•communicate on walkies for safe environment

•sign for packages

•check bags

•remove sensor from clothes

•customer service

Skills/Qualifications:

•Wide experience in call center and retail positions. Smart with strong experience in telephony

system technology. Possess excellent coaching, motivational and leadership skills. Extensive

interviewing experience and maintained strong professional attitude.

•Set up performance goals to meet sales target, efficiency levels and quality assurance standards.

•Quick study, with an ability to easily grasp and put into application new ideas, concepts,

methods and technologies. Dedicated, innovative and self-motivated team player/builder.

•Exceptional leadership, organizational, oral/written communication, interpersonal, analytical,

and problem resolution skills. Thrive in both independent and collaborative work environments.

Exceptional knowledge, understanding, and application of the principles of assessing customers'

needs, meeting quality standards for services, and evaluating customers' satisfaction.

•Uncommon ability to persuade others to change their minds behavior.

•Remarkable ability to talk to others and to convey information effectively.

Licenses

8 hour security guard training certificate

16 hour security guard training certificate

CPR certificate

fireguard license

security guard license

COMPUTER SKILLS:

Microsoft Word, Excel,PowerPoint, Adobe,telephony and proprietary call center systems

Contact this candidate