Customer Service Assistant

Lisa Massie

****-******** ********, *** **** ****8

718-***-****

******.****@*****.***

Qualifications

Customer service and account control representative, knowledge of automated

accounting and record management retrieval system. Expertise in managing

sales documentation, and accounting data, accounts receivable, customer

billing, troubleshooting customer concerns through electronic system as

well as personable and direct contact with customer. Confirmed and schedule

all appointments, filed, pulled and maintained all charts. Pulled patients

referrals and called for approvals.

Professional Experience

Ophthalmology of BayRidge Brooklyn, NY

11/08-6/09

Office Assistant

. Confirm and schedule all appointments

. Filed and pulled charts

. Pulled patients referrals and called for approvals

. Updated doctors diagnosis in charts daily

. Managed all important documents and sent documents out when needed

. Made sure files were organized according to code

Alitalia Airlines New York, New York

09/98-11/07

Customer Service/Account Control Representative

. Manage and oversaw the daily customer service operation of my client's

accounts

. I also handle the monthly sublease billing for my client's account's

. Handle customer service calls:

. Refunds

. Lost tickets

. Luggage

. I also corrected flight destinations

. Called airports daily if I was missing the payroll for each flight

. Maintained records of all transaction daily

Nichols Safina & Lerner, New York, New York

1996-1998

Temp Assignment-Clerical Assistant

. Responsible for the organization of new accounts, and follow up

customer service.

. Oversaw clerical operation for working groups, maintained records and

files pertaining to customer inquires on automated file Microfiche

equipment.

Dr Victor Genco, Brooklyn, New York

1985-1994

Dental Assistant/Office Assistant

. Schedule appointments, managed medical files, films and charts.

. Manages accounts receivable and payable, balanced ledgers

. Assisted the dentist during procedures which includes taking

impressions, four handed dentistry and x-rays ect.

Education

Edward R Murrow H.S (H.S Diploma)

New York City Technical College (Pre-Health Science)

Skills

Practical working knowledge of MS Word and MS Excel software program,Typing 25-30wpm,Xerox Scanner,HP Copier,Microfiche system ect.

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