Customer Service Medical Billing

Anita Farmer

**** ******* ****** ******, ** ***07 303-***-**** **************@*****.***

Strategic planner and problem solver who readily adapts to change; offering versatile medical office administrative skills and the ability

to plan, direct, coordinate, and supervise the delivery of health care while meeting the needs of a diverse patient and or client population

SUMMARY OF QUALIFICATIONS

• Strong understanding and application of medical billing, coding and audit controls to ensure compliance with the changes and

modifications of federal and state regulations

• Intellectually disciplined with a strong background in both management and healthcare

• Excellent verbal, listening and written communication skills

• Highly effective at recognizing program problem areas and generating solutions

• Detailed organizer, coordinator and facilitator in handling all administrative duties

• Proficient in all Microsoft Office Programs and Applications

EDUCATION

COLLEGEAMERICA – Bachelor of Science Degree Denver, CO 08/09 – 04/13

Trained in leadership development, business management, legal and ethical parameters, medical billing & coding processes, pharmacy

technician procedures, medical terminology, phlebotomy, drug administration, X-Ray positioning and lab procedures

EMPLOYMENT

CATERPILLAR – District Administrator Denver, CO 06/09 – Present

• Perform high level administrative functions covering Colorado, Utah, Wyoming, and Kansas through conducting research,

preparing statistical reports, and handling information requests; train, mentor, and supervise clerical staff on telepresence video

conferencing; host monthly District Administrator meetings

• Provide impeccable customer service working with 28 marketing and sales representatives including supporting sales reps in

opening new accounts and upgrading existing service and quickly and effectively solving dealer and customer challenges;

maintain quality control satisfaction records which assist in continuously improving administrative services

• Serve as first point of contact, field and route incoming telephone calls, greet visitors, respond to customer and vendor inquiries,

update and manage schedules, compose correspondence, generate annual budgeting reports, and maintain proprietary database

QUALITY HEALTH – Physical Therapy Assistant Denver, CO 04/08 – 06/09

• Interfaced with patients to assess immediate needs and schedule appointments; provided treatments to improve patient mobility

and pain relief; accurately organized and maintained filing system for managing patient information, prepared confidential files

for physicians and medical assistants

• Assisted the Physical Therapist in implementing the patient’s treatment plan; administer Physical Therapy Assistant students for

the duration of their clinical affiliations; monitor compliance with all appropriate laws and regulations.

• Performed a variety of services including exercise, massages, electrical stimulation, paraffin baths, hot/cold packs, traction and

ultrasounds for each patient

COMMUNITY COLLEGE OF AURORA – Administrative Assistant Aurora, CO 10/07 – 04/08

• Offered premier office administration skills through reception, correspondence and customer service; scheduled and coordinated

interviews for training and appointments for testing; assisted staff and students with registration and enrollment processes

• Conducted research, prepared statistical reports, and handled information requests; responsible for arranging and maintaining

local and national travel and transportation arrangements for mobile officers of the company as needed; maintained calendars,

coordinating extensive appointments, meetings and events

• Interacted professionally with all levels of staff and maintained the highest level of confidentiality; known for tact and

diplomacy in handling sensitive issues

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