Customer Service Manager
Resume:
Nancy Ponce Perez
**************@*****.***
Houston, Texas 77015
WORK HISTORY
• Ez Money Loan Services (Store Manager)
Nov 2011 – Aug 2013
*Create schedule for employees, Market to build my store, Excel in customer service to retain
my customers. Brought my average store to $130,000 loan balance within 6months, top in the
area. Spanish & types 43 words/min.
• Thurmond Eye Associates (Medical Records)
July 2011 – Oct 2011
*Schedule appointments for patients, Create patients medical charts, Prepare files for Doctors,
assist in Visual Field exams for patients.
• Valley Baptist Medical Center (Patient Access Services ER)
May 2010-Sept 2010
*Quickly register patients as they came into the ER, verify insurance, collect co-pay or
deductible.
• EchoStar (Dishnetwork, call center)
Jan 2008-Nov 2009
*Retain customers who want to cancel their subscription to Dish Network services.
EDUCATION
• University of Texas Pan Am
Aug 2004 – May 2005
• San Benito High (Diploma)
Jan 2000 – May 2004
REFERENCES
• JoAnna Pacas (Store Manager at Ezmoney for 8yrs.) 832-***-****
• Kimberly Quesada (Assistant at Sugarland Diabetes Center for 5 yrs) 956-***-****
• Nora Hernandez (Orkin) 956-***-****
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