Customer Service Technician

Ralph A. Davenport II

**** ***** **** ** ****, Lafayette, Indiana 47905

765-***-**** (home) • 765-***-**** (cellular)

Committed, dependable, and detail-oriented technician with strong multi-tasking, problem solving, and time-efficient skills. Ability to

work with a team or independently, and stay with a project until it is done right. Willing to do whatever needs to be done.

EXPERIENCE

Fairfield Manufacturing, Lafayette, Indiana

Heat Treat Area Manager, January 9- Present

Provide leadership to 30-35 hourly team members

Ensure established safety and quality guidelines are followed

Schedule weekend overtime as needed to meet operational requirements

Oversee new employee training

Expedite production of high priority parts

Pyrometry and Instrument Controls Technician, 2007- 2012

Daily calibration of atmospheric control instruments

Document semiannual and annual calibration of thermocouples

Update control systems of existing equipment including: PLCs, VFDs, circuit protection devices, motor starters

Installation of conduit, raceway, and enclosures

Plumb pneumatic, water, and natural gas lines

Repair of various types of pressure regulators, controls solenoids, and speed control valves

Troubleshoot electrical circuits using schematics, ladder logic, and DVOM

Work in challenging environmental conditions; extreme hot and cold temperatures and confined spaces

Work safely using provided PPE and following established safe work practice guidelines

Production Machine Operator, 2004 - 2007

Set up and operate BK tooth grinders

Operate RZ, PK, Kapp gear tooth grinders

Set up and operate Niles gear tooth grinder

Set up and operate Springfield and 2EF internal grinders

Use precision gauging tools

The Autotorium, Lafayette, Indiana

Automotive Repair Technician, 1997 – 2004

Diagnose and repair all models of cars and light trucks

Provided customer service; estimate repair costs and handle money

Work with supply vendors

Assist other technicians

EDUCATION

UAW Local 2317, Lafayette, Indiana - Completed 7500 hour UAW Pyrometry and Instrument Repair Apprenticeship

Purdue University, West Lafayette, Indiana - Completed 34 credit hours with a current GPA of 3.77

Elston Academy, Lafayette, Indiana Completed GED

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