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Human Resources/Recruiting Professional

Maumelle, Arkansas, United States
October 17, 2013

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Tia Lowmack

**** ****** ****** **** *** *** North Little Rock, AR 501-944-


Summary of Qualifications

A dedicated worker that is broadly experienced in human resources support industries many

years. Knowledgeable, analytical, and personable with excellent problem solving skills and

strengths in the areas of Human Resources support. Possesses proven ability to drive

business growth and improve workflow efficiencies while maintaining the highest standards

in customer service and adherence to regulatory guidelines and protocol.

Area of Expertise

E XC E L LE N T S T R AT E G I S T - Provide solutions that boost productivity and efficiency

across the organization. Quickly identify problem areas and execute effective

solutions to meet goals and very detailed oriented.

S T R O N G S E N S E O F R E S P O N S I B I L I T Y - Solid professional standards; excellent track

record of dependability. Maintains focus on achieving results while implementing

business solutions to meet an assortment of needs.

A D M I N I S T R AT I O N - Knowledgeable with HR terminology as well as technology

experience. Involved in strategic planning, program development resource allocation,

leadership technique, and coordination of people and resources.

C L I E N T M A NA G E M E N T - Consistently demonstrate responsiveness, strong customer

focus, and ability to build and retain good customer rapport.

C O M P U T E R S K I L L S – Advanced knowledge of computer programs to include MS Office;

PowerPoint, Excel, Access, Outlook, Word, ADP, PeopleSoft and Oracle.

Professional Experience

Verizon Wireless (contract) – Little Rock, AR Sept. ’13 -



Establishes recruiting requirements by studying organization plans and objectives; meeting

with managers to discuss needs.

Evaluates applicants by discussing job requirements and applicant qualifications with

managers; interviewing applicants on consistent set of qualifications.

Conduct interviews for eligible applicants.

Builds applicant sources by researching and contacting community services, colleges,

employment agencies, recruiters, media, and internet sites; providing organization

information, opportunities, and benefits; making presentations; maintaining rapport.

Accomplishes human resources and organization mission by completing related results as


Phoenix Technology Service – Houston, TX March ’12 -

Nov. ‘12

HR Administrative Assistant

Providing human resources services, including talent acquisition, employment processing and

health benefits.

Handle employee relations and retention, AA/EEO compliance, and labor relations.

Preparation of New Hire Packets, present documents to new employees and handle any and all

issues regarding completion of new hire paperwork.

Request driving records for new employees as well as preparation of new hire drug/alcohol


Set up/Maintain employee/consultant personnel files.

Report and/forward all terminations, employee change of status and other related HR


Keep track of PTO (Sick, Vacation and Personal time).

Novasys Health – Little Rock, AR April ’11 - Jan. ‘12

Customer Service-Benefits

To assist policy holders, providers and writing agents regarding policy and benefit


To provide information regarding claim status, prior authorizations/Pre-certifications,

Pre-Existing Investigations and Medical necessity reviews.

Implemented new processes and systems for improving customer service satisfaction.

Provided customer service for an average of 60 calls per day, answering customer

inquiries, solving problems, and providing policy information.

Coordinates human resources procedures to initiate benefits such as profit sharing,

disability insurance, medical and life insurance.

Prepare and setup meetings designed to help employees obtain information and

understand company benefits and other related incentive programs.

Springhill Family Medicine – Little Rock, AR Dec ’09 -

March ‘11

Office Assistant/Intern Recruiter

Use of ATS system for sourcing of applicants.

Create new sourcing strategies to effectively locate qualified candidates.

Trained new staff on quality control procedures.

Request driving records for new employees as well as preparation of new hire drug/alcohol


Build applicant sources by researching and contacting community services, colleges, media

and internet sites.

Utility Billing Services – North Little Rock, AR Aug. ’07 -

Aug. ‘08

HR Administrative Assistant

Design and conduct new employee orientation.

Administer and explain benefits to employees by serving as a liaison between the employees and

insurance carrier.

Recommend and develop human resources database, software and manual filing systems.

Screen job applicants to obtain information such as education and work experience.

Request references from present or past employers of applicants.

Inform job applicants of their acceptance or rejection for employment.

Education and Trainings

Bachelor’s Degree in Science: University of Arkansas at Little Rock -May 2010


Available upon request

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