Sales Customer Service
Resume:
DANIEL D. JONES
St. Johns, FL 32259
*********@*******.***
Professional Skills and StRenghths
. Multi Unit Management Experience
. Full P&L Accountability
. Effective Verbal and Written Communication
. Strategic Planning
. Work Well Under High Pressure
. Effective Training of both Hard and Soft Skills
. Sales Management & Coaching
. Ability to Influence Others
. Management of Cross Functional Teams
. Marketing of Products and Services
. Financial Analysis and Budgeting
. Results Driven
. Self Motivated and Assertive
. Quickly Learn Procedures and Methods
. Inspires Success in Others
. Track Record of Success
ACCOMPLISHMENTS
. Lead a $39 million Best Buy location to become fully "Renew Blue
Certified". A distinction than less than 10% of all locations hold.
. Lead A $20 Million Circuit City location to the number one ranking in
customer service and attachment ranking with the "City" concept
stores.
. Lead an OfficeMax location to the # 1 ranking in the district and top
10% ranking in the Territory
. Developed numerous employees into company leaders at Kinko's, Gateway,
OfficeMax and Circuit City,
. Increased sales at two different Kinko's locations by 300%.
. Lead an underperforming Gateway location to "Best Overall Performing
Branch" within 12 months.
experience
Best Buy Jacksonville, FL
General Manager 2013 - Most Current
. Full P&L responsibility of a $39 million location of the nation's largest
consumer electronics retailer.
. Directed a staff of 100+ associates which included assistant managers,
department supervisors and sales and sales support personnel to drive
sales while providing superior customer service.
. Coached a developed assistant managers and supervisors how to do their
jobs more effectively and hold others accountable.
. Lead the location to become fully "Renew Blue Certified" within the first
5 months of in my role.
Tiger Direct Jacksonville, FL
General Manager 2012 - 2013
. Oversee a staff of commissioned sales associates, operational team,
merchandising team and technical services team in a successful consumer
electronics superstore.
. Effectively re-directed junior managers to be more effective in their
roles and provided direction to help achieve desired results.
. Identified both internal and external talent and raised the caliber of
associates in all departments.
Lowe's Companies, Inc. Jacksonville, FL
Assistant Store Manager 2009 - 2012
. Helped develop a culture of "Customer First" resulting in dramatic
increases in customer satisfaction scores.
. Effectively manage a home improvement warehouse business with sales
volume of $42 Million and the #1 ranking in Florida.
. Lead a staff of up 230 to execute all company initiatives and give
superior customer service.
. Major responsibilities include store merchandising, supervising all
retail and commercial sales staff, installed sales and deliveries.
Circuit City Stores, Inc. Jacksonville, FL
Store Director 2008 - 2009
. Selected from pool of over 75 candidates to open and lead a new concept
store in the Florida market.
. Lead a staff of 45 to the # 1 ranking in customer satisfaction.
. Lead the district in gross margin percentage since opening.
OfficeMax, Incorporated
Crystal River, FL/Duluth, GA
Store Manager 2005 - 2007
. Managed a $6 Million Florida location improving client relations and
store metrics.
. Influenced change in associate behaviors within two months which drove
positive comparable sales of 10% in a location which had been running
-10%.
. Retrained sales associates, providing them with proper consultative sales
and service techniques.
. Established new merchandising procedures to provide proper store
inventory levels.
. Implemented recognition programs to increase sales and customer
satisfaction.
Gateway Companies Atlanta, Georgia
Group General Manager 2001 - 2004
. Managed multiple retail locations with full P&L responsibility with
an annual budget of $12 Million.
. Turned around two under performing stores to ones that were ranked in
the top six within the region.
. Planned employee schedules, hired temporary workforce for the busy
seasons.
. Trained several line managers to insure superior customer service and
proper sales techniques.
. Maintained detailed records of all company activities to meet
regulatory requirements.
. Established sales floor merchandising and inventory control methods
Jones & Associates d/b/a Summit Irrigation
Lawrenceville, Georgia
Owner/General Manager 2000 - 2001
. Owned and managed a commercial and residential lawn sprinkler company
with a staff of up to 15 employees.
. Generated business through networking at trade meetings and
associations, referrals and other "guerilla" marketing efforts.
. Conducted estimates for irrigation installations and restorations.
. Accountable for accounts receivables, payables and cash flow
management
. Ordered and controlled all inventory..
Kinko's Incorporated
Vancouver, B.C, Atlanta, GA and Tampa, FL
Regional Manager and General Manager
1983-1999
. Successfully managed a multi unit operation employing 75 sales and
production associates.
. Full P&L responsibility and reported to the Vice President of
International Development.
. Accountable for all operations of all retail locations and
supervision of the outside sales and training teams
. Spearheaded additional expansion in the Vancouver area by opening two
additional locations.
. Continued coaching and mentoring of General Managers, Training
Manager and Sales Representatives.
. Established local vendor relations with organizations such as Xerox and
Canon.
. Executed daily operations of fast paced business support center.
. Instrumental in increasing sales 300% at different locations
. Trained and managed a staff of over 50 employees and achieved
significant improvements in their productivity and client satisfaction.
Additional Traits and Charcteristics
. Skilled at organizing complex projects, defining project priorities,
and delegating tasks.
. Self-starting, goal-oriented strategist whose confidence, perseverance
and vision promote success.
. Major strengths in planning, problem solving and communication.
. Exercise initiative, achievement and independent judgment.
. Excellent communication, interpersonal and organizational skills.
. Consistently successful in driving sales and profits.
. Able to direct and lead others to get desired results.
Education: Mercer University -Atlanta, Georgia Indiana
University-Bloomington, Indiana
Masters Business Administration Bachelor of
Science, Business Administration
Additional Training and Education
. Eric Richardson's Consultative Sales Training
. Steven Covey's Seven Habits of Highly Effective People
. Linda Richardson Consultative Sales Management and Coaching
. Dale Carnegie Management Seminar
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