Sales Customer Care Executive

CURRICULAM VITAE

SARASWATI PATRA

C/O:SRI LAXMI EXECUTIVE P.G.

SUNSHINE COLONY.

BTM 2ND STAGE,7TH MAIN,12TH CROSS.(NEAR HOMENEED SUPERMARKET)

BANGALORE.

Contact No: - 91-737*******, 874-***-****

E-mail ID: *********.*****@*****.***

CAREER OBJECTIVE

To work in an ambience as a force with full dedication towards achieving the innovative end results meticulously,

immaculately, lucratively and with consensus in whatever job assigned to me at the very behest of my superiors.

EDUCATIONAL QUALIFICATION

10th from Bansada High School (HSC-2002)

12th from Bhadrak women’s College (CHSE 2004)

B.C.A from NIIST, UTKAL UNIVERSITY (2007)

Professional qualification:

I Have Completed MCA in IGNOU University last yr(2013).

SKILLS

WORD, EXCEL, POWERPOINT, INTERNET

C,C++,JAVA,VB,ORACLE,DATA STRUCTURE,HTML,O.S,DBMS

WORK EXPERIENCE

• I was working as ICRE (Ingenious Customer Relationship Executive) at Utkal Automobile Ltd,

Dealer of Mahindra &Mahindra.( Sep 2009 to 16th jun 2013)

Responsibilities:- On 09 Sep 2009,I joined Utkal automobiles leading dealer of Mahindra & Mahindra

as SR. ICRE Sales (INGINIOUS CUSTOMER CARE EXECUTIVE) .Here I have to taking care of sales

related issue,I have to do the 3rd day calls to customers & taking feedback about their sales experience, if any

complain arises escalate it to concern sales managers and sort-out the complain as soon as possible. .I have

to handling customer’s concern or complain, doing root cause analysis, concern ageing, vc, vital few &

I am also giving daily concern reports,e-mail(customer concern or any server issue) to Desk-supports

Wipro bpo automotive sector, daily report (MIS)to Mahindra & Mahindra A.O.

• 1 years experience as a Customer Care Executive at Real State, Bhubaneswar.( Apr 2008 to Aug

2009)

Responsibilities:- I was working as a customer care executive at Real-estate for 1 Years and my job role

was to do out bound calls and sort out the problems of customers and if they were not resolved at our end

than a complain was registered for the same to provide the best service to all our customers.also data entry of

al customers QUERIES details and forward the mail in concern persons in daily basis.

Worked on various software like:

1. DMS: Dealer Management System.(SAP)

2. TEAM MAHINDRA.

STRENGTH

Sincere and Hardworking.

Ability to work under pressure.

LANGUAGES KNOWN

Hindi

Oriya

English

PERSONAL INFORMATION

Name- SARASWATI PATRA.

Father’s Name- Sri Birabar Patra

Sex- Female

Marital Status- Single

D.O.B- 15TH June 1985

Nationality-Indian

Religion- Hindu

HOBBIES

Listening Music

Watching T.V

Reading Magazines, News Papers

I like one pray to god.

PERMANENT ADDRESS

D/O: BIRABAR PATRA

Bansada, Dhamara, Bhadrak

POSTAL CODE-756171

CONT: 737-***-****, 874-***-****

Orissa

Declaration

I do hereby declare that all the information furnished above is true to best of my knowledge and belief.

Place: BANGALORE SARASWATI PATRA

Date: 05.10.2013

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