Customer Service Real Estate

Natalie Marie Kerr

*** ****** *** ***** ****, CA 94587 ****************@*****.*** 510-***-****

Highlight of Qualifications

Laboratory, dialysis and medical administrative experience

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** ***** ** solid customer service experience

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6 years of experience working with various Electronic Health Record (EHR) portals

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Extremely computer savvy, proficient in Microsoft Office Suite and Client Relation Management (CRM)

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systems

Great prioritization skills; fast learner with great team and individual communication skills

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Professional Experience

Practice Fusion, San Francisco, California April 2013-Present

Customer Support Specialist

Educate medical providers on functionality of web-based EHR via live chat, email and phone

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Troubleshoot technical issues and identify bugs within the EHR; document interactions in NetSuite

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CRM; crafting epics for feature requests to product managers via JIRA

Currently maintaining 99% customer satisfaction score by providing fast and accurate responses

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Ascend Clinical, Redwood City, California April 2007- March 2013

Clinical Support Specialist II

Trained clinicians on all aspects of the EHR, including new patient entry, scheduling, and ordering labs

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Gathered daily metrics on critical labs; reported findings to Quality Assurance and Client Service

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manager

Worked as department lead; trained & managed junior staff, and delegated assignments

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Coordinated with laboratory managers and billing representatives to solve customer inquiries

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Managed customer interactions using Microsoft Dynamics CRM system

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Verified and corrected mislabeled specimens for accessioning to appropriate department for testing

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Received numerous customer service, project management and leadership awards

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Independent Real Estate Brokers, Hayward, California April 2006-March 2007

Real Estate Office Assistant

Synchronized daily office operations and provided phenomenal support to Real Estate Agents

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Managed heavy phone volume and customer inquiries via email; assisted clients with loan applications

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Bloomingdales, Palo Alto, California, Palo Alto, California August 2005- December 2006

LinkedIn Profile: www.linkedin.com/pub/natalie kerr/43/620/120

Natalie Marie Kerr

341 Monaco Ave Union City, CA 94587 ****************@*****.*** 510-***-****

Sales Associate (Clinique, Dresses, INC)

Demonstrated elite customer service skills while exceeding sales goal for department manager

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Assisted with inventory management and in-store marketing of products

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Education

Bachelor of Science in Health Science (Pre-Clinical), California State University, East Bay, Hayward, 2012

LinkedIn Profile: www.linkedin.com/pub/natalie kerr/43/620/120

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