Manager Project

Prakash S

E-mail: *******************@*****.***

Mobile no: 985*******

Professional Profile Summary:

. 22 years work experience. (17years - Application Support & Development,

Infra, EDP

Last 5 years - Information Security & Business

Continuity Planning)

. Good experience in Maintenance & Support Project Management and Business

Continuity Management.

. Experienced in performing Business Impact Analysis and Risk Management.

. Excel at Incident Management, Problem Management, Release Management and

IT Service Continuity Management processes.

. Implementation experience in BS25999(BCM) and ISO20000 (ITSM).

. Extensive Audit experience in ISO27001, BS25999, ISO22301, ISO20000 and

ISO9001 standards.

. Strong business focus and awareness of competitive industry trend.

. Managed staff, training and performance reviews

. Effectively trained, motivated and mentored project team members

. Good interpersonal and communication skills.

. Sound knowledge and experience on Agile process.

. Experience with excellent management and problem solving skills in Client

Server (Oracle, PL/SQL, Pro*C,VB)

. Have gained valuable Domain exposure into different facets of multi-

divisional Manufacturing, Banking, Telecom, Shipping & transportation and

software industry. An initial association in Business facing IT and

followed by Software experience in varied environments has helped to

acquire necessary experience, aptitude and skills for effective business

systems management.

Educational Profile:

. Bachelor of Commerce (Pachaiyappas College, Chennai - 1989)

. Diploma in RDBMS (Software solutions Integrated Ltd, Chennai - 1995)

. Diploma in Computer applications (Computer point, Chennai- 1990)

. Oracle 9i - SQL star International, Pune - 2004

. Certified in ITIL Foundation for IT Service Management.

. Certified BS25999(Business Continuity Management) Lead Auditor - Feb

2009

. Certified ISO27001 (Information Security Management System) Lead

Auditor - Jul 2010

. Certified ISO14001 (Environmental Management) Implementation course -

Nov 2010.

Work Experience

Joined Left On Organization Worked For City Last Role/Designation

On

Dec-07 Current Tech Mahindra Ltd Pune BCM Manager / Sr. Security

Architect

Jul-06 Nov-07 HSBC software Dev Pune Production Support Manager

India Pvt Ltd / Project Manager

Nov-97 Jun-06 P&O Nedlloyd I P Ltd Pune Application Support

Manager / Project Manager

Feb-97 Oct-97 Friendly Advanced Hyderab Systems Executive

Software Technology ad

Apr-92 Jan-97 Starline information Chennai Systems Programmer

systems p ltd

Apr-91 Mar-92 Sri Rama Machinery Ltd Chennai Systems Programmer

Professional experience summary:

Organization TechMahindra Ltd Duration Dec '07 - Till

Date

Team Size 23 Designation Sr Manager -

Information

Security

Role Business Continuity Manager & Information Security

Manager

Responsibilities (Global BCM - Sept'08 till date)

. Responsible for Managing Business continuity for all Techmahindra

Locations.

. Additional responsibility of Location Information Security Manager for

Pune Location and ensure Security Compliance.

. Conduct regular Internal Audits on a monthly basis for Security(ISO27001)

and BCM (BS25999/ISO22301) standards for Delivery Projects and Support

functions

. Custodian for Business Impact Analysis and Risk assessment for all

locations.

. Manage the BCM team across all locations.

. Ensure Business continuity Plans available for all Support Groups and

covering 600 plus Delivery projects.

. Maintain the BCM Frame work for Techmahindra.

. Implementation, Maintaining and Improving BS25999 standards for the

Organization.

. Ensure BCP drills/exercises are conducted on a periodical basis by

Projects and Support Groups.

. Co-ordinate with all Location BCP managers for any disasters and ensure

proper tracking of the incident.

. Alert stakeholders for any potential disasters or disruptive events.

. Report/update Chief Information Security Officer on any disaster or

potential disasters.

. Provide Key learning's and Improvement areas to the Management Forum..

. Provide Monthly dashboard on BCP plans, review, and test results to the

management.

. Conduct Information Security and BCM awareness sessions to employees.

. Provide inputs related to Security compliance for RFPs and Client

compliance questionnaires.

. Attend Client meetings and provide presentations related to Information

Security and BCM posture at organization level.

. Manage the BCP application and enhancements.

. Monthly Global review of BCM for all locations and also for IS review for

Pune location.

. Point of Contact for Client audits and ISO certification audits.

Responsibilities (Project : Telecom ) Dec'07 to Aug'08

. Responsible for Quarterly Deliverables of the Client's Core application.

. Prepare project schedule based on Agile Process, prepare Burn charts,

estimates to the planning cell and resource allocation

. Attend Daily Scrum call and conduct Daily standup Team meetings.

. Tracking of Development progress based on Sprint Schedules, Unit testing,

System testing and Interface testing till Live deployment.

. Ensure demos are conducted as part of User training.

. Prepare Agile metrics for the Quality Management Group.

Organization HSBC Software Duration Jul '06 - Nov'07

Development India

Pvt Ltd., Pune

Team Size 8 Designation Associate Project

Manager

Role Production support Manager (Support)

Responsibilities (Project : Pega Support)

. Responsible for Managing Production support of HSBC Pega Workflow Support

projects. (Covering support for 5 Workflow BPM applications spreading

across Asia Pacific and UK Regions.)

. Built up the Support process and Team structure for providing 24 x 7

support for HSBC Internal customers .

. Team Development, integration & motivation

. Responsible for Incident and Problem management.

. Ensure incidents are resolved within the SLAs agreed with customers.

. Conduct Weekly conference calls with customers to discuss/prioritize

outstanding production issues.

. Additional responsibility of managing around 18 Non-Production

environments like Development, UAT, Training and SIT for each workflow

projects.

. Responsible for implementation of ITIL process.

Organization P&O Nedlloyd IT Duration Aug '04 - Jun'06

Services (I) Pvt.

Ltd.

Team Size 60 Designation Project Manager

Role Process Support Manager, Incident Manager

Platform AIX 4.3.3,Oracle 8.1.7.4/Pro*C/D2K - Forms & Reports

6i/Apache Web Server/Business Objects

Responsibilities (Project : Full Focus 4 E-Focus)

. Ensure the Global application is running smoothly and provide minimal

disruption to business services. Ensure 24 x 7 availability of PONL's

global applications and provide support to the business. First point of

contact for business escalations globally.

. Incident Management - Ensure the Application support team is able to fix

application related issues within the SLA. Co-ordination with partner

support teams. Liaise with System Administrators and DBA's for any

Node/Database related issues.

. Problem Management - Liaise with problem management team for getting

business critical patches or urgent fixes to be delivered in the

immediate release.

. Liaise with London development and Deployment team to discuss on the new

BCRs/Deliveries and Review progress on BCRs

. Co-ordinate with Regional Service Delivery Managers for application

outage timings/approval for any emergency fixes which needs to be

installed urgently

. Change management - Initiate change process and obtain approval for

emergency fixes / Releases

. Release management - Coordinate with release team to ensure patches/fixes

are installed within the timeframe agreed with business.

. Vendor Management - Address any vendor issues/resource replacements

during weekly management meetings as the support team comprise of

resources from Nihilent, Zensar technologies and TCS

. Proactively identify areas of risk/potential issues/problems and put

plans in place to manage and control these to achieve workable solutions

and Service delivery standards.

. Creating project plans, cost estimation, and resource requirements

Organization P&O Nedlloyd IT Duration Jan '03 - Jul'04

Services (I) Pvt.

Ltd.

Team Size 15 Designation Senior Systems

Analyst

Role Team Leader

Platform AIX 4.3.3, Oracle 8.1.7.4/Pro*C/D2K - Forms &

Reports 6i/Apache Web Server/Business Objects

Responsibilities (Project : Focus plus ADA)

. Ensure the F+ ADA Application support team is able to fix application

related problems within the SLA agreed with internal customers.

. Liaise with partner systems and technical teams for Node/Database related

issues.

. Suggest application code fix as per business requirements to the 3rd

Level support team.

. Analyze/Investigate complex issues were the team is unable to handle or

lead the team member to a resolution.

. Liaise with Sydney development/design team on any new business

requirements.

. Prioritize work for the team members - The F+ ADA application issues

requires urgent resolution, failing which would result in very high

penalties imposed by customs/port for not meeting the deadlines.

. Resource management.

. Review any new/updations in the SRS, BRS and any other design related

documents and provide sign off from the application support perspective.

Organization P&O Nedlloyd IT Duration Feb '01 - Dec'02

Services (I) Pvt.

Ltd.

Team Size 15 Designation Senior Systems

Analyst

Role Level 3 support analyst

Platform AIX 4.3.3, Oracle 8./Pro*C/D2K - Forms & Reports 6i

Responsibilities (Project : Focus 1, BDR & DRS - Level 3 support)

. Responsible for detailed analysis of the application issues raised by

business.

. Replication of application related problems raised by business.

. Review of datafixes provided by TCS and apply the same in production

environment.

. Liaise with TCS for providing permanent fixes within the agreed SLAs.

. QA of fixes delivered by TCS and single thread regression testing.

. Liaise with Release management to ensure that the fixes which have passed

QA are released in production environment within the SLAs.

Organization P&O Nedlloyd (I) Duration Nov '97 - Jan'01

Pvt. Ltd.,Chennai

Team Size 5 Designation Systems Executive

Role Regional IT Support - MESA Region (South India)

Platform AIX 4.3.3, Oracle 8./Pro*C/D2K - Forms & Reports 6i

Responsibilities

. IT Focal point for South India. - Solely in charge and independently

handling the Regional IT/ systems issues for offices at Chennai, Cochin,

Tuticorin, Bangalore, Coimbatore and Hyderabad. Reporting to Regional IT

Account Manager for Middle East & South Asia.

. Hardware /software vendor co-ordination and IT assets procurement for

South India.

. EDI development & implementation for India.

. IT Expenditure budgeting for South India.

. Maintain Entire Hardware/Software Inventory list for South India.

. LAN/WAN management, Regional infrastructure support for South India

. Perform IT audit for South India.

. Manage periodic software releases by the vendors.

Organization Friendly advanced Duration Feb'97 - Oct'97

software

technology

Team Size 20 Designation Systems Executive

Platform DB2 on AS400, Power Builder 5

Responsibilities

. Development of a standardized software for cargo/transport agents on

Power Builder 5.

Organization Starline Duration Apr'92 - Jan'97

Informations

systems Pvt Ltd

Team Size 10 Designation Systems

Programmer

Platform Foxpro, Novell Netware

Responsibilities

. Software development & support for in-house applications for a shipping

company.

. Consignment Tracking System ( for a C&F agent,DFC services Pvt. Ltd)

. LAN Management

Organization Sri Rama Duration Apr'91 - Mar'92

Machinery Limited

Team Size 5 Designation Systems

Programmer

Platform Foxpro, Novell Netware

Responsibilities

. Software development & support for in-house applications.

. Provide business requirements to the development vendor (PC India) for

application development.

. Perform module testing after development.

. Provide LAN and PC support on for all users.

Technical skills:

Operating systems Win NT/ Win 95/Win 98, Unix/AIX

Database Oracle 9.2I

Languages PL/SQL, Pro*C,C

Web Technology / Tools VB Script, IBM GC analyzer, Heapdump Analyzer

Monitoring Tools Remedy Action Request System (ARS)

Front End Tools Developer 2000,Forms5/6i, Reports3,Business

Objects

Workflow Tool PEGA

Personal Profile:

. Date of Birth : 11th May 1969

. Marital Status : Married

. Nationality : Indian

. Passport No. : K5456922

. Present Address : C-402, Mystique Moods,

New Airport Road, Viman Nagar

Pune - 411014.

. Hobbies : Cricket, Football, Playing Tabla and Harmonium

. Languages known : English, Hindi, Malayalam, Tamil.

. Countries traveled : London, Singapore and Manila.

Contact this candidate