Customer Service Sales Representative

Tami L. Cahak

( *** Lamp Lighter Drive #* (Kaukauna WI 54130 920-***-**** (

********@*****.***

Highly motivated and accomplished professional with years of extensive

experience in cultivating customer relationships, market saturation,

establishing clientele, and exceptional customer service. Demonstrated

commitment to working with colleagues to achieve bottom-line objectives.

Recognized for professionalism, positive mental attitude, commitment to

excellence.

Professional Experience

Personal Injury/Property Damage Investigator 2011-2013

Hupy and Abraham Law Firm ? Appleton, WI

Investigate personal injury cases and settle

property damage

for all clients.

Negotiate liability with several insurance

companies

Work closely with police departments to obtain

records and reports for all cases

Maintain updated files for all of the firms

clients and keep them updated on a weekly basis

Settle total loss vehicle claims with the client

and the insurance company

Meet with potential clients periodically to sign

them up with the firm to utilize our services

Obtain court documents on criminal cases

Provide transportation to client's to and from

court hearings 2009-2010

Claim Representative

QBE Regional Insurance ? Sun Prairie, WI

Provide an exceptional customer service experience

to our policyholders through professional claims

handling

Analyze coverage's, investigate facts, evaluate

damages and negotiate settlements on complex auto

and general liability claims

Document all case facts in a timely, clear and

concise manner

Accurately investigate and evaluate claims in a

timely manner to properly resolve complex cases

Negotiate with insured's, claimants, and attorneys

for settlement of 1st and 3rd party claims

Articulate facts, strategies and evaluations both

in writing and verbally to policyholders and non

policyholders

Utilize technology to document and improve

outcomes more efficiently

Participate in team meetings and be an overall

positive contributor to the claims department

Recruitment Administrator

QBE Regional Insurance

Contract employee at Exacta Corporation ? Sun

Prairie, WI

Coordinate and deliver HR Generalist services for 2008-2009

all recruitment programs such as background

checks, job postings, and advertising functions

including our applicant tracking system (ATS),

employee referral payouts, and new hire

orientations.

Conduct the staffing for Administrative positions

Schedule and coordinate interviews and phone

screens 2003-2004

Maintain a 24 hour customer service turn around

time

Subject mater expert for Peoplesoft and eRecruit

Maintain GL account management reporting for all

Recruitment accounts

Process all Recruitment cash disbursements

Consult with operating companies on Recruitment

programs

Conduct candidate handling including reviewing

resumes

Classified Advertising Sales Representative -

Outside:

Isthmus Publishing ? Madison, WI

Serviced and sold classified advertising to new

and existing clients

Managed files and contracts for each client

Made cold calls to prospective clients

Sold advertising into special sections

Hosted personal parties for Isthmus Publishing

Promoted Isthmus Publishing at local career fairs

with other staff members

Assisted clients in the construction of employment

and real estate classified advertisements

Created and presented advertising proposals to

potential and existing clients

Administrative duties included; reception, data

entry, filing, faxing, mass emailing, extensive

customer service, payment collection, and

classified advertisement entry into a database

Proficiently performed multi-tasking functions in

a fast paced environment

Classified Advertising Sales Representative - 1999-2003

Inside:

Unified Newspaper Group ? Oregon, WI

Serviced and sold Classified Advertising to

existing and prospective clients.

Made written and verbal presentations to

prospective clients

Called on local businesses explaining rates,

mechanical information and deadlines.

Made collection calls on past due accounts as per

month aging reports

Maintained good relations with existing accounts

by servicing them efficiently

Assisted in the design of employment

advertisements for various clients

Performed various administrative duties, such as

minor bookkeeping, data entry, filing, reception,

and preparation of invoices and payments, and

extensive customer service

Efficiently performed multi-tasking functions on a

daily basis

Education & Training

Associate Degree in Human Resources-Business Administration

Member of the Phi Theta Kappa Honor Society

Member of the National Honor Society

Member of the President's List

GPA: 3.9

? Western Technical College ? La Crosse, WI ? May 9, 2008

Contact this candidate