Customer Service Sales

Stacey L. Robinson

*** ******* *****, *******, **. 30094 Phone: 770-***-****, 404-***-**** ***********@*****.***

ED UCAT IO N /AFF I L IAT IONS/CERT I F ICAT ION

Bachelors of Science Clayton State University 2013

LPN 2013 M edical Reserve Corp Disaster

Volunteer

Esthetician Georgia Career I nstitute 2005 ServGa Disaster Volunteer

CPCT/CPCA/CNT Certification Explosion and Blast Certification

BLS CPR Certification Wellness Connection Coordinator

Fi rst Aide Certification Rockdale Coalition Member

H.E.A.L.T.H Safety Net Member FE MA I ncident Command Certification

FE MA P reparing for Mass Casualty I ncident Certification World Covenant Christian

Center Admin Volunteer

QUAL I F ICAT IONS

• Excellent t rack record of providing leadership in Health and Wellness while consistently directing

comprehensive business operations

• Possess a proven ability to develop and implement strategies and ini tiatives focused towards

Health, Wellness and Emergency Preparedness within an organization

• Ability to motivate and direct individuals and families toward obtaining and maintaining personal

success

• Exceptional interpersonal, communication, and presentation skills

• Capable of handling multiple tasks and challenges effectively

• Successfully developed a small business by creating Operating Procedures, marketing materials,

p rotocols and website

I ntern

Phoenix Pass T ransitional Housing Center for Homeless Women, Conyers, GA January

2013 – September 2013

Work extensively in the completion of multiple projects, such as fundraising and resource compilation

w hile

i nteracting with community leaders, attending community meetings and t raining sessions

• Successfully compiled civic, community and employment resource lists

• Assisted with donation collection and distribution

• Provided tutoring for school age children

N urse Extern, Bone Ma r row T r ansplant Unit

August 2011 – September 2012

Northside Hospital, Atlanta, GA

Performed patient care for t ransplant and oncology patients while maintaining strict isolation of the

u nit. Able to perform all duties independently under the direct supervision of the registered nurse

serving as mentor and coach.

• Successfully obtained and recorded vital signs and Accucheck of assigned patients

• Continuously provided care, comfort and ADL’s to assigned patients

• Regularly obtained samples of: 24 hour ur ine, UA and CS

• Maintained proper documentation using both writ ten and electronic methods

Stacey L. Robinson

617 Windsor Drive, Conyers, GA. 30094 Phone: 770-***-****, 404-***-**** ***********@*****.***

Customer Service and Sales Associate

Lowes, Conyers, GA May 2008 – July 2010

October 2001-July

2003

Provided outstanding customer service, generated sales, merchandised product, and supported the store

management team.

• Maintained department inventory by interpreting reports and placing timely orders using

electronic ordering system

• Successfully participated in the t raining and development of new team members

• Resolved customer complaints by actively seeking a mutually satisfying resolution

• Managed customer service desk, return desk, and all cashier stations

Key Holder Sales Associate

Solarium/Solar Dimensions Salon, Atlanta, GA April 2007 – December 2008

Strategically managed inventory, Sales, Customer Service, and Administrative Duties

• Increased membership sales by exceeding weekly sales goals of salon products and services

• Successfully handled the daily opening and closing responsibilities, f loating between 2 locations

• Successfully participated in the t raining and development of new team members

Sales Associate

April 2004 – July 2006

Bank of America, Li thonia, GA

Provided customer service, sales and teller services .

• Skillfully handled daily customer complaints by finding proper resolution for each case

• Regularly determined customer needs during the selling of personal and commercial banking

p roducts

• Accurately managed personal and commercial teller stations

Commercial Services and Task Force Associate

The Home Depot, Atlanta, GA October 1998 – July 2001

Strategically assigned to a specialized department that focused on resolving payment processing

conflicts between stores, vendors and the accounting department. Assisted commercial customers

w ith placing specialized orders by using knowledge of store inventory

• Developed the Operating Procedures manual for the department

• Researched payment processing errors and implemented process changes to ensure timely

payments

• Provided excellent customer service by accurately placing or changing orders to meet customer

needs

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