Manufacturing / Service Manager

Michael McKinney

843-***-**** - **********@*******.***

Education

Master of Business Administration

The Citadel, Charleston, SC

Bachelor of Science, Electronic Technology Systems

Southern Illinois University, Carbondale, IL

Graduated Cum Laude

Experience and Skills

. Lean / Six Sigma / Airspeed . Utilizing Methods

of Procedure

. Quality Assurance . Production Processes

and Standards

. Customer Service . Project / Supply

Management

. Word, Excel, Access, PowerPoint . Employee

Relations

. Resource Allocation . Financial Management

. Oracle / Nalcomis / CostPoint . 5S, Kaizen, TQM

Employment History

UEC Electronics Inc., Hanahan, SC

Manufacturing Team Supervisor / March 2013 - Present

Manage daily operations of wire harness production floor. Responsible

for meeting production goals while still maintaining the highest level

of quality. Mentor and aid in the training and growth of production

technicians, paying extra attention to safety and employee well-being.

Sustainment Solutions Inc., Kandahar, Afghanistan - Government Contractor

Field Service Manager / April 2012 - November 2012

Trained in Back-Scatter Technology X-ray Systems, and manage daily

operations of system repairs and preventative maintenance through use

of Field Service Engineers. Hold current and active SECRET clearance.

Restaurant Technologies Inc., Hollywood, FL

Service Manager / August 2011 - April 2012

Oversaw day-to-day operation of Distribution Depot and schedule

Service Technicians to meet customer's service needs. Maintained a

high level of customer service at all times and prioritizing numerous

projects and obligations simultaneously. In charge of all facets

involving Miami Facility operations, servicing over 400 locations

within a 200 mile radius with minimal resources. Tasks also including

fleet maintenance and service whether preventive or emergency on

delivery and service vehicles.

Greensboro, NC - RTI

Lead Service Technician / January 2011 - August 2011

Enhanced skills in small team leadership based on customer service and

a high standard of quality. Acted has fill- in for current Service

Manager in time of need. Performed daily necessary depot operations

while still conducting customer service requests as scheduled.

. Made data entries in company-wide support software daily - Oracle

. Completed parts and equipment inventories and orders as needed

. Conducted routine vehicle and equipment inspections

. Trained and guided other service technicians in company policies and

standards in service and conduct

Charleston, SC - RTI

Remote Service Technician / September 2008 - December 2010

Developed skills in service and customer satisfaction. Responsible

for installing and troubleshooting restaurant's cooking oil system and

training employees to use system properly. Developed ability to be

self sufficient, properly manage time, and be independent from main

depot in Columbia, SC.

. Master Level Technician

. Completed HACCP, Fire Prevention, and Hazmat Training

. Increased Interpersonal Communication skills with customers

and co-workers

. Developed knowledge of Bulk Oil System Management and Service

of Equipment

Wauseon Machine & Manufacturing, Wauseon, OH

Electrical Control Engineer / Nov. 2007 - Aug. 2008

Developed Skills as an electrician, programmer, systems integrator,

and service representative. Trained in Fanuc Robotics controlling,

programming, and electrical maintenance. Developed extensive people

skills and problem solving abilities from a range of service and setup

operations.

. Completed Fanuc Certified robotics training courses in Controller

Handling Tool and Electrical Maintenance

. Versed in AB, Omron, and GE PLC programming and

implementation of numerous other electrical components.

. Able to use, modify, and design electrical schematics with

the use of AutoCAD.

. Modified or built electrical control boards and cabinet enclosures

according to electrical blue prints.

. Honed skills in electrical and pneumatic troubleshooting,

schematics reading, programming, wiring and soldering; along

with basic mechanical knowledge and manufacturing systems

troubleshooting.

. Developed ability to prioritize jobs and deadlines and also meet

production goals.

. Performed Audits and Debugging of final assembled machines

before shipment and start up.

. Completed training in Lockout / Tag Out and other general safety

requirements.

. Participated as a team member to accomplish group projects.

. Acquired the ability to independently learn new components and

products, and adapt to unforeseen circumstances.

Unites States Marine Corps, MCAS New River, NC

Sergeant - Avionics Technician / Supervisor, Sept. 2002 - Sept. 2007

Developed Avionics and General Electronics skills in areas of

Communication / Navigation, IFF - Identify Friend or Foe, Weapons

Armament, and Radar Systems. Learned great leadership and discipline

traits through being a Non-Commissioned Officer in the Marine Corps.

Acquired people skills in dealing with junior Marines issues and

deciding best plan of action. Perfected skills in addressing and

fixing problems both in production and personnel.

. Assigned Production Supervisor and Quality Assurance Representative

for Com / Nav work center.

. Led and supervised over 30 Marines in Com / Nav work center

on a day-to-day basis.

. Conducted junior Marines' monthly counseling, and performed

random and scheduled uniform inspections.

. Collateral Duty Inspector performing routine inspections and audits

on all collateral duty programs such as Foreign Object

Damage, Electro-static Discharge, Tools, Tech Training, Embark,

Corrosion Control, and Calibration. As well as, received

extensive training in Safety and Hazmat

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