Customer Service Loss Prevention

Kia Settles

** ******** ** ***.** ( Irvington, NJ 07111 ( Phone: 718-***-**** ( E-Mail:

**********@*****.***

Professional Summary

Detail-oriented professional with strong technical skills and the ability

to learn concepts quickly.

Experience

Macy's July 2013-October 2013

Loss Prevention Detective

. Apprehending shoplifters

. Writing reports

. Building relationships with NYPD Officers

. Conducting routine floor patrols

. Ensuring safety of Guest and Employees

. Inputting Shoplifter Information into Computer System

Old Navy March 2012-July2013

Loss Prevention Agent

. Apprehending Shoplifters

. Writing Reports

. Building Relationships with NYPD Officers

. Working with the District Attorney Office in the Prosecution of

Shoplifters

. Training Managers, Associates and Door Guards

. Volunteering at Charity Events

. Participating in Conference Calls

. Monitoring Cameras

. Reducing Store Shrink

. Building and Documenting Internal Cases

. Managing Email

. Supervising Associates and Door Guards

. Inputting Cases in to LPAR System

. Creating Recognition Awards for Associates

Century 21 Department Store January 2011-March2012

Loss Prevention Guard

. Apprehending Shoplifters

. Distributing Mail

. Answering Multi-Line Phones

. Taking and Relaying Messages to Managers

. Signing in Guest

. Managed Equipment Disbursement

. Monitoring Cameras

. Reducing Store Theft

. Training New Guards

. Resolved Customer Disputes

BDMG January 2009-December 2010

Personal Assistant

. Assisting in Music Projects

. Booking Flights

. Calling and Verifying Studio Sessions

. Running Personal Errands for Producer and Clients

. Managing Multiple Email Accounts

. Updating i-Calendar

. Filling out Split Sheets

. Registering Songs with BMI

. Sending out Copyrights

. Building Professional Relationships with Clients

. Updating Websites

Broadway Real Estate/Universal Protection Services April 2008-December 2008

Receptionist

. Assisting in Managers in Projects

. Answering and Transferring phone calls.

. Dispatching Janitors, Guards, and Engineers for service calls.

. Ordered and Stocked Inventory.

. Recorded Information into Work Order System.

. Utilized Microsoft Excel and Word.

. Responsible for Filing Documents, Making Copies and Receiving/Sending

faxes.

. Responsible for Receiving and Distributing Mail.

. Verified Insurance Requirements for Contractors and Tenants.

. Distributing Parking Cards to Clients.

. Managing Parking Disbursement Paperwork.

Andrew's International/Sony Studios September 2005-Feburary 2008

Supervisor

. Answering Multi-Phone Line System and Transferring Phone Calls

. Providing Customer Service at Lobby Visitors Desk.

. Data Entry

. Processing/Issuing Visitor Passes and Temporary I.D. Badges to Corporate

Guest and Vendors

. Scheduling Appointments for Incoming Visitors

. Sending and Receiving Faxes.

. Dispatching Officers for Assignments

. Receiving and Distributing Mail

. Increasing Productivity through Building Excellent Relationships with

Sony Employees, Vendors and Corporate Guest

. Conducting Daily Meetings with Guards

Education

West Los Angeles College 2008-2009

Film Major

Skills

Strong Leadership Qualities. Strong Knowledge of Computer Literacy.

Critical Thinker. Experience in Radio Hosting. Detail Oriented.

Professional Demeanor. Proficiency in Reporting. Excellent Research Skills.

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