Customer Service Sales

Alexandra Chtchedrina

**** ** *** • New York • NY, 11373 • Mobile 812-***-**** • e-mail ***********.*********@*****.***

EXPERIENCE

Ernst and Young Advisory, Financial Services Office (FSO) Staff Consultant New York, NY

On-boarded and trained staff consultants for placement on Citi, HSBC, MetLife advisement engagements 2011 – 2013

Facilitated strategic client relationships, planned over 20 networking events and developed over 30 client presentations

Supported firm recruiting efforts for campus hires, actively mentored university new-hires and summer interns

Co-created recruitment marketing collateral to support the branding and sell process for campus presentations

Performed mock-interview sessions, provided resume help, supported campus career fair booths and info sessions

Co-led a firm diversity initiative to increase women’s recruitment for college campus level by 30 %

Networked with professors, administrators, student organization-, and Greek life advisors to supply candidate pipeline

Leveraged LiknedIn, social media, referrals, word-of-mouth and industry publications to generate recruiting leads

Attended industry networking events, conferences, alumni events, professional associations to facilitate recruiting leads

Co-developed institutional sales proposals and thought leadership presentations with senior firm leadership

Produced Project Management Office (PMO) deliverables to PMBOK standards, tracked project budgets

DISH Network, Customer Research Intern Denver, CO

Strategic advisory intern for proactive customer relationship development in the Operations Department 2010

Analyzed product performance metrics data of 9 million set-top boxes against customer churn and satisfaction data

Collaborated with leaders in Operations, Marketing, Engineering, Customer Service departments to get necessary data

Developed proactive recommendations to improve set-top box performance, presented findings to C-Suite executives

Planned and organized intern socials, supported on-campus recruiting efforts as a company ambassador

Student Alumni Association, Student Ambassador Bloomington, IN

Recruited potential student candidates in partnership with Alumni Association and Admissions Office 2007 - 2010

Collaborated with alumni chapters and area high schools to host university information sessions and open houses

Led campus tours and co-led information sessions, mentored freshmen in the Honors College

Organized regular school spirit and networking events for current and potential students, parents and alumni

Partnered with the Dean of Students and Student Leader Roundtable to identify potential student applicants

Booked distinguished faculty, outstanding students, and sports coaches to serve as key-note speakers at recruitment events

Union Board, Event Planner Bloomington, IN

Planned and executed university events: lectures, concerts, performances, symposia, workshops, conferences 2007 – 2010

Managed and tracked event budgets in $2000 -$ 500,000 range and allocated funding for specific event activities

Created and executed event marketing campaigns leveraging social media, press releases, print and electronic ads

Liaised with speaker bureaus to arrange contracts, travel and accommodations for visiting speakers and performers

Managed event attendance in collaboration with Security, organized post-event VIP receptions for select guests

Liaised with facilities management and catering providers to coordinate event space reservations and refreshments

Partnered with IT support to provide event technology including speakers, projectors, microphones, lighting, Wi-Fi

U.S. Congress, Constituent Relationship Intern Bloomington, IN

Performed constituent services, legislative research in the 9th District Indiana Congressional Office Washington, D.C.

Conducted constituent information sessions and tours, trained and coached 3 incoming interns 2008 –2009

Addressed over 5000 constituent needs by connecting constituents with appropriate federal programs and services

Cultivated strategic constituent relationships through regular written, spoken, electronic, and in-person interactions

Collaborated with multiple Congressional Offices, Public Advocates, and Lobbyists to research and write legislation

EDUCATION

Indiana University Bloomington, IN

2006 – 2011

Bachelor of Arts: Honors College ( Full-Ride Scholarship ) Cumulative GPA: 3.61

Major: Political Science Minor: Business

ADDITIONAL

Work Authorization: United States of America, Russian Federation, Federal Republic of Germany

Languages: English (fluent), German (fluent), Russian (fluent)

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