Customer Service Management
Resume:
William D Neira
Bluffton, South Carolina 29910
*******@*****.***
PROFESSIONAL SUMMARY
Business Analyst offering over ten years of strategic development and
project management services in the military and private sector. Supervised
and trained 20 personnel on administrative techniques, customer service
etiquette and accountability procedures. Managed risk along multiple lines
to service equipment and assets valued at $2.5M while meeting the vision of
senior leadership. Possess a comprehensive background in leadership,
training and accountability derived from eight years of experience in the
United States Army as well as four years in the United States Marine Corps.
Proven ability to be a corporate steward interacting and driving results
for diverse audiences and multiple levels of leadership in visibly fast -
paced environments. Passionate about service integrity and the growth of an
organization while assisting in meeting and exceeding current expectations.
AREAS OF EXPERTISE
Microsoft Office Software Logistics Management Record Management
Customer Service Leadership Training
Personnel / Project Strategic Development / Oral / Written
Management Implementation Communication
Hazardous Material Shipping Container Management Military
TC Aims Software World Port Systems Software Radio Frequency
Identification Tags
WORK EXPERIENCE
United States Army Reserve
Transportation Movement Supervisor
9/2007 - Present
. Drafted reports each day to present accomplishments and progress
management of 90 million gallons of fuel
. Oversaw the organizing and product storage in stockyard areas
. Communicated all emergencies, delays due to weather and carrier
schedule changes to customers and supervisors
. Completed and followed up on all registration and traffic documents.
. Reconciled daily inventory in Trans Log Web for Transportation
Movement Requests for follow up meetings
. Manually created shipments, assigned to carriers and dispatched
shipments of over 30 million dollars of equipment
. Oversaw scheduling for the day-to-day activities of 20 transportation
employees for maximum effectiveness of moving 3-5 convoys daily
. Reviewed new customer orders and requests and manually entered data
into a centralized database
. Selected products for specific routes according to pick sheets
. Evaluated operational records and made scheduling adjustments to
maximize efficiency
. Unloaded, picked, staged and loaded products for shipping
. Operated RFID tracking system to efficiently and accurately track over
10,000 pallets of cargo
. Installed protective bracing, padding and strapping to prevent
shifting and damage to items during transport
. Worked at a rapid pace to meet tight guidelines
. Verified and recorded the count and condition of cargo received
. Challenge suspicious people, requesting their badges and asking what
their business is in a particular areas
. Follow those who breach security until police or other security
personnel arrive to apprehend them
. Monitor passenger flow through screening checkpoints to ensure order
and efficiency
. William Neira, Page 2
Aerotek Contractors/Honeywell
12/2012-
3/2013
Material Coordinator
. Reviewed new customer orders and requests and manually entered data
into centralized database in accordance with company policy
. Reconciled daily inventory in AWRDS system
. Coordinated rush orders and order changes
. Acted as a liaison between logistics department, carriers and
customers
. Developed and fostered partnerships with local organizations to
increase company offerings and improve services
. Analyzed expenditures and other financial information to develop
plans, policies, or budgets for increasing profits or improving
services
. Set operations policies and standards, including determining safety
procedures for the handling of dangerous goods
. Planned, organized, or managed the work of subordinate staff to ensure
that the work is accomplished in a manner consistent with
organizational requirements
. Negotiated and authorized contracts with equipment and materials
suppliers, and monitor contract fulfillment
. Collaborated with other managers or staff members to formulate and
implement policies, procedures, goals, or objectives
. Monitored spending to ensure that expenses are consistent with
approved budgets
. Supervised workers assigning tariff classifications and preparing
billing
. Closed entry areas following security breaches or reopen areas after
receiving notification that the airport is secure
. Recorded information about any baggage that sets off alarms in
monitoring equipment
. Located suspicious bags pictured in printouts sent from remote
monitoring areas, and set these bags aside for inspection
. Contacted police directly in cases of urgent security issues, using
phones or two-way radios
AECOM/AC First Contractors
8/2011- 3/2012
Movement Control Coordinator
. Supervised the movement of over 10,000 pieces of retrograde equipment
. Maintained accurate stock records and schedules for military and
civilian authorities
. Key member of global distribution operations team, which coordinated
shipments across 6 countries
. Processed customs duties and fees quickly to release international
shipments
. Oversaw special orders and after-hours, urgent shipping jobs
. Entered data into TC-AIMS system to load and manipulate data and to
produce reports
. Evaluated and reconfigured systems to support operational goals
. Promoted safe work activities by conducting safety audits, attending
company safety meetings, or meeting with individual staff members
. Directed investigations to verify and resolve customer or shipper
complaints
. Directed procurement processes including equipment research and
testing, vendor contracts, or requisitions approval
. Tested baggage for any explosive materials, using equipment such as
explosive detection machines or chemical swab systems
. Informed other screeners when baggage should not be opened because it
might contain explosives
. Checked passengers' tickets to ensure that they are valid, and to
determine whether passengers have designations that require special
handling, such as providing photo identification
CERTIFICATIONS
Hazardous Material (Ammo 62) TC Aims Software World Port Systems
MILITARY AFFILIATION
. United States Army Reserve 2007 -
Present
Transportation Movement Coordinator
. United States Marine Corps 1994 - 1998
Food Service Specialist
References Available Upon Request
Contact this candidate