Customer Service Data Entry

Charlene J. Carr

*** ******* ****** 207-***-****

Biddeford, ME 04005 ************@*****.***

Customer centric and analytical with versatile background encompassing

variety of positions and industries. Self-directed and focused on

continuous improvement. Excels at prioritizing work, multi-tasking and

following through to achieve project goals. Learns new systems and

processes quickly and easily. Highly effective interpersonal skills.

Proficient in MS Excel, Word, PowerPoint, and Access.

Experience

William Arthur, Kennebunk, ME 1998 - 2013

Quality Administrator / Analyst

Responsible for improving customer experience by assuming new role of

collecting and analyzing data about customer satisfaction at the top

manufacturer of high quality, customized stationery.

. Reviewed and analyzed customer complaints on problem orders;

conducted internal research to determine where errors originated.

. Entered information into Access database. Built spreadsheets for

analysis of customer complaints and ran daily reports. Created

charts to summarize data for management.

. Created PowerPoint presentations to provide department managers with

monthly analysis of complaints focusing on quality, reliability and

percentage of orders not shipped on time.

. Received Bravo award from VP Operations for competitive analysis

project considered new standard for future projects.

. Provided recommendations to management team based on analyses of

results.

Wal-Mart, Biddeford, ME 1997 - 1998

Customer Service Associate

Interacted with wide variety of customers as service desk associate and

cashier.

Visiting Nurse Service of Southern Maine, Saco, ME 1995 - 1997

Maternal and Child Health Clinic Assistant

Employed at largest provider of home health services in Southern

Maine.

. Scheduled appointments for well child clinics. Processed

confidential patient information.

. Designed and created clinical calendars in MS Publisher.

Accounts Receivable Clerk

Verified benefits for incoming clients and issued bills to insurance

companies and clients.

Data Entry Clerk

Performed data entry and other office duties.

Education

Diploma, Biddeford High School, Biddeford, ME

Training

First Line Supervision, York County Community College, Wells, ME

Work Place Wellness, University of Southern Maine, Portland, ME

Volunteerism

United Way of York County Committee

Workplace Wellness Team Member

Business Improvement Group - Standing Member

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