Sales Manager

Bruce J. H. McGowan, Sr.

(C) 708-***-**** **** W. Archer Ave., 2E

(H) 708-***-**** Summit, Il 60501-1218

************@***.***

ACADEMIC CREDENTIALS

Juris Doctor Degree John Marshall Law School 1994

Bachelor of Science Loyola University of Chicago 1979

QUALIFICATIONS

Windows 7, XP, ME, 98, 95 3.11, Dos 6.22, lower, Microsoft Works and

Microsoft Office 2003 & 2010, Corel, and QuickBooks.

PROFESSIONAL EXPERIENCE

Substitute Teacher School District 110 Charles J. Sahs Elementary School

5001 S. Long Ave. Chicago, Il.60638

708-***-**** Principal Jennifer Toschi

8/2012 - Present

Substitute Teacher St. Joseph Catholic School

5641 S.73rd Ave. Summit, Il. 60501

708-***-**** Principal Lawrence Manetti

11/2011- Present

Territory Account Manager MarketSource Corporation

4/1/08 – 5/31/2010

As a Territory Account Manager I was responsible for managing T-Mobile HotSpot locations within a strategic geographic region. The Territory Account Manager was responsible for building relationships, training staff, resolving Wi-Fi issues and Customer satisfaction. I am experienced in establishing professional working relationships within every level of the Wi-Fi HotSpot environment. This expertise included knowledge of technical aspects including Site Surveys.

Experience Center Manager MarketSource Corporation

4/24/06 – 8/25/07

As a Nokia Experience Center Manager, managed three other Nokia *Guides*, setting schedules, Goals, evaluations and other everyday operational needs. In addition, as a Nokia “Guide” greet all guests that visit the Nokia Experience Center. Perform in-center scenario-based demonstrations and workshops to guests. Meet and exceed client expectations with overall guest satisfaction in the Nokia Experience Center environment. Perform the tactical execution of all marketing and events sponsored by client. In order to do their jobs effectively, Guides must have excellent guest service skills and strong product knowledge of Nokia mobile devices.

Experience Center Guide MarketSource Corporation

5/2/2005 – 4/24/06

As a Nokia “Guide” greet all guests that visit the Nokia Experience Center. Perform in-center scenario-based demonstrations and workshops to guests. Meet and exceed client expectations, with overall guest satisfaction in the Nokia Experience Center environment. Perform the tactical execution of all marketing and events sponsored by client. In order to do their jobs effectively, Guides must have excellent guest service skills and strong product knowledge of Nokia mobile devices.

Territory Sales Manager MarketSource Corporation

2/12/2001 to 5/2/2005

Outside Sales and Marketing Manager responsible for managing retail accounts in a strategic geographic region. Responsible for managing a staff of Territory sales Representatives (TSRs), driving sales, training, building relationships, marketing,

and customer satisfaction. Experienced in establishing professional working relationships with every level within a consumer retail environment, including a thorough knowledge of technical products ranging from imaging, printing and PC’s.

Sales

Worked in partnership with RSM to maximize store sales and in-store presence

Qualified store customers by asking sales related questions to determine the customer’s needs

Initiated and closed sales of HP products and services daily and during assigned events

Performed in-store product sales demonstrations of HP products on a daily basis and at all assigned events

Utilized product knowledge and sound sales techniques to increase sales at all assigned events and locations. Processes resulted in 10% - 15% growth year on year

Developed and maintained total in-store visibility of HP products and advocacy to consumers and outlet personnel

Responsible for driving 98% event sales day completion in territory

Marketing

Maintained in-store plan-o-gram integrity and 100% demo readiness

Management

Responsible for overseeing all aspects of management (recruiting, hiring, training and development) for a staff of 10 -15 TSRs

Provided coaching and mentoring to all TSRs and facilitating their growth and development

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