Experienced Mortgage Default Services/Compliance Professional
Resume:
Jennifer L. Altazin
dallas, tx *****
********@*****.***
PROFESSIONAL STRENGTHS:
. Vast knowledge of Regulatory and Compliance requirements in Mortgage
Default Servicing.
. Proficient and experienced in creating and implementing training
initiatives for both regulatory and compliance needs as well as
specific job aid trainings.
. Ability to build successful teams from the ground up.
. 14 years experience in Mortgage Servicing and Default in multiple
states.
. Excels at managing key relationships with clients, at times under
challenging circumstances in order to mitigate potential loss to the
company.
. Excellent interpersonal and communication skills.
. Self-motivated, energetic, analytical with strong attention to detail,
and ability to multi-task.
. Ability to deal with problems in a calm and efficient manner utilizing
good judgment and problem solving skills.
. Demonstrates ability to work well with public, other colleagues, and
supervisors as well as working independently.
. Capable of effectively communicating in a clear and concise manner
with all levels of an organization, both orally and in writing.
. Works well under pressure to organize and prioritize workload to
effectively manage and meet all required deadlines.
COMPUTER APPLICATIONS:
. Microsoft Windows Applications: Office, Word, Excel, Power Point
. Remote Access Applications: Terminal Server and Citrix Remote Access
. Applications and Websites: Lenstar, Fannie Mae RAMN system, LPS
Desktop Process Management, Vendorscape, Clarifire (Mortgage,
Foreclosure, Default Services web-based tracking systems), MSP
. Internal Systems: ProLaw Case Management System & Cypress Workflow
systems (a web-based workflow system)
Professional Experience
Butler & Hosch, P.A., Dallas, TX 2000-2013
Vice President, Palm Foreclosure
. Utilized all previous firm experience and default mortgage-banking
knowledge to confirm compliance and build efficiencies.
. Firm liaison for all on-site audits conducted for the law firm
inclusive of pre-audit questionnaires as well as any additional
arrangements required for the audit.
. Heavily involved in client audits concerning regulatory compliance of
the law firm and facilitated completion of all required remediation
resulting from client audits.
. Mitigated loss of clients through compliance audits ensuring
appropriate policies, procedures, and trainings were in place
throughout all areas of the firm, inclusive of Servicemembers Civil
Relief Act (SCRA) Military Searches, Pacer Searches, and Verification
of Complaints.
. Responsible for all due diligence packages required by lenders for
Fannie Mae & Freddie Mac submissions and coordinated execution of
required Limited Retention Agreements for both.
. Communicated directly with high-level management and compliance
auditors of major lenders regarding audits, remediation items, and
firm compliance requirements.
. Developed policies and procedures for areas of the law firm and
affiliate default services companies without any written policies and
procedure utilizing experience of previous positions throughout the
firm.
. Re-organized existing policies and procedures to create uniformity
throughout the companies.
. Captured procedures of departing employees to ensure all policies and
procedures were current for replacements and to ensure firm compliance
with all regulatory and client requirements.
. Worked closely with Project Management to build policies and
procedures for new processes and to facilitate training as required to
gain profitability for the firm as well as maintain firm compliance
and mitigate firm loss.
ProLaw Administration Team
. Team created consisting of 5 long-term employees with various
experiences throughout the firm to better understand the functionality
and capabilities of the case management system in order to upgrade for
better efficiencies throughout the organization.
. Ensured software user security alignment with client requirements to
ensure confidentiality.
. Managed all stages of department-specific organization-wide testing
plans for 2 anticipated software upgrades.
. Facilitated user testing for each round of software upgrades.
. Addressed issues, concerns, and results from user testing.
. Created and implemented organization-wide policies and procedures
related to the ProLaw Case Management System.
. Coordinated communications and planning sessions between operations,
accounting, legal and information technologies.
Vice President, Corporate Training
. Created and developed new training department to meet the needs of the
law firm and affiliate default services companies with a combined
total of approximately 300+ employees.
. Built a New Hire Orientation program to provide basic training for the
new hires of the law firm and affiliate default services companies and
to provide a basic foundation for on the job training.
. Conducted 3-day New Hire Orientation twice a month every month along
with department specific and/or client specific trainings 2-3 times
per month.
. Prepared and presented Power Point trainings consisting of Foreclosure
101, Bankruptcy 101, Compliance trainings such a Servicemembers Civil
Relief Act (SCRA) and Confidentiality/Privacy trainings such as Fair
Debt Collections Practices Act (FDCPA) as well as systems trainings.
. Worked with internal departments and developed training as needed for
procedural changes, system changes, continuing education for
department specific responsibilities.
. Coordinated 'Lunch & Learn' trainings for LA foreclosure operations to
facilitate cross training of department members.
. As Human Resources representative for the Dallas location, coordinated
insurance benefits enrollment meeting as new hires became eligible and
assisted with terminations as required.
. Facilitated meetings with management and employees to discuss
performance issues, staff issues, etc.
Additional positions held with firm inclusive of Audit Manager, Business
Relationship Manager, Applications Analyst, and Operations Team Lead and
previous experience in the Mortgage Servicing industry as a Litigation
Specialist and Customer Service Representative.
EDUCATION:
Major: Elementary Education 1997
Louisiana State University, Baton Rouge, LA
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