Customer Service Manager
Resume:
DEBRA DICKENSON
***** ******** ***** **. *******, Montana 59825
406-***-**** ***************@*****.***
SKILLS
. Knowledge of office process and procedures
. Effective oral and written communications
. Experienced in Bookkeeping/Accounts Payable/Receivable
. Ability to multi task, prioritize and deliver exceptional customer
service
. Excellent written and verbal communication skills
WORK EXPERIENCE
02/2011-Present Child Care Provider Self Employed, Clinton, Montana
. Maintains all records for income and expenses for private business
. Supervising independent play, instructing children in games, and
teaching skills such as drawing, counting and reading.
. Meal preparation
11/2008-01/2010 Personal Care Provider, Northwest Homecare, Missoula,
Montana
. Assisted clients with daily personal and household activities
. Balanced client checkbooks and assisted with personal finances
11/2006-11/2007 Registration Clerk, Harless Y Marina, Coos Bay, Oregon
. Provided clerical support in addition to guest registration
. Documented and insured correctness of boat titles and registration
. Delivered exceptional customer service
12/2005-11/02006 Cashier Clerk, Macy's, North Bend, Oregon
. Provided professional customer service
. Maintained all monetary transaction records
. Bookkeeper/Accounts Receivable
. Responsible for setting up and maintaining all of the cash registers
in the store
. Data Entry
09/2001-07/2005 Payroll Clerk, Vollenger and Hill CPA's, Reedsport, Oregon
. Accounts Payable/Receivable/ General Ledger
. Bookkeeping
. Prepared and submitted monthly, quarterly and yearly taxes
. Payroll for 47 individual companies
11/1991-10/1996 Assistant Secretary of Engineering, Bay Area Hospital,
Coos Bay, Oregon
. Responsible for all general office duties for the engineering
department
. Insure work orders were submitted and properly routed
. Answered telephones, filing, and ordering office supplies
. Data Entry
11/1980-10/1990 Administrative Assistant, City of Lakeside, Lakeside,
Oregon
. Managed Accounts Payable/Receivable
. Processed bi-weekly payroll for ## employees
. Answered telephones, filing, and ordering office supplies
. Performed dispatching duties for the police department
. Recorded minutes for City of Lakeside public meetings
EDUCATION
1981 Southern Oregon Community College, Coos Bay, Oregon
Associates Degree in Business
1980-1990 Southern Oregon Community College, Coos Bay, Oregon
Certified EMT/Firefighter
REFERENCES
Debra Barton
Manager
Y Marina
Coos Bay, Oregon
Donna Johnson
Personal Reference
Coos Bay, Oregon
Debra Bissel
Office Manager
Bissel Trucking
Clinton Montana
Jerry Ashcroft
Owner/Operator
Ashcroft Trucking
Seeley Lake, Montana
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