Customer Service Sales

Ana Patricia Sanchez ***** E. Bay Harbor Drive, Apt. #608 Bay Harbor, FL 33154

Phone number 786-***-**** Email:

************@*****.***

Profile

** + years face to face Customer Service Professional, with extremely friendly personality

Ability to multitask effectively and efficiently in a changing work environment, able to work

independently.

Faculty to talk to others to convey information effectively at all levels.

Specific knowledge on logistic, import and exporting procedures associate on shipping requirements.

Strong time management skills to handle multiple projects simultaneously in a fast paced environment.

Using logic and reasoning to identify the strength and weakness of alternative solutions or approaches

to problem solving.

Excellent oral and written communication skills in both English and Spanish.

Working Experience

Opustone LLC, Miami, FL May, 2010 – October, 2013

Marketing /Inventory Coordinate

Processes transfer stock inventory to different location with quality and efficiency from arrivals in

transit.

Keeps records and communicates new materials arrivals to our different branches.

Liaise with other department such as: Operations, Sales, Vice President instructions

Escalates potential compliance concerns for investigation. Receipt damage materials; return

authorization report solution, adjustment on inventory.

Interpret information on sales promotion, receipt catalogs and brochures related with new materials

arrivals.

Monitors the current stock, create different report as it needs it.

Responsible for processing cost and stock adjustment, re class material into the system.

Strong relationship with enterprise accounts/channels of different verticals and brands.

Coordinate with other department to fulfill locations request.

Supported the Sales Team to develop quotes for potential new customers.

Opustone LLC, Miami, FL April, 2007 – April, 2009

Import Logistic Coordinate

Processes PO from import shipments.

Prepares shipping documents, customs officials documents, problem solves, discrepancies, and ensures

regulatory approval after shipping.

Follow global trade standard operating procedures set for international government regulation.

Experience with Export and Import documentation.

Prior experience working with freight forwarders.

Experience in multicultural environment.

Monitor the receiving and quality of AWB and EEI(Electronic Export Information) provided by the

Freight Forward or carriers, and process the EEI thru the AES when applicable.

Compliance Program to resolve failures, freight estimates, and facilitate the proper flow of information

between the business and the customer.

Check open order and backlog reports daily to ensure timely processing of customer orders.

Consolidate monthly report for internal used (transit and arrivals materials status).

Coordinate logistic material traffic delivery from US Customs to our location

Responsible to post material into the system.

Home Market, Miami, FL April, 2002 – January, 2007

Assistance Administrator:

Responsible for offering positive customer relations and handling all related issue in proper manner.

Focused on growing existing accounts and at the same time, generated new business to maximize

revenue.

Supported all office administration functions in general and other departments involved with the

business operation.

Reduced freight in cost by decreasing the urgencies of overnight shipment and consolidating purchase

orders at vendors.

Coordinate with other departments to fulfill customers request as needed.

Assured compliance Country’s Import laws, regulation and documentation.

Education:

USM Law School 2 Years( Caracas Venezuela)

ICE International Business AS (Caracas Venezuela)

MDC Customer Service, Management and Negotiation Techniques (Miami Florida)

MDC – C Adjusted Generic

Professional Skills:

Proficient software skills: Word/Excel/power Point/debase and internet research tools.

Software associate with office environments.

Capable multi tasked, work effectively with others, organize well and productive, detail oriented and

resourceful.

References available upon request

Contact this candidate