Customer Service Representative

Venessa Mercado *** West Orangepath Street,

Glendora, California 91741

Phone: 626-***-**** ? E-mail:

********@*********.***

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Objective

Ambitious, personable, bilingual in Spanish, and highly organized

professional with excellent communication skills seeking an opportunity

where I can maximize my resilient work ethic, innovative experience,

training abilities, and leadership skills.

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Professional Experience

Pinnacle Art Department, Monrovia, CA, 2005 to Present

Production & Graphic Designer

. Conceives ideas, concepts, and campaigns; designs, produces, works

with others and coordinates in the creation of multifaceted

communication materials in print, and other mediums for a variety of

instructional, promotional, development, and recruitment projects.

. Work with project managers and team members to provide professional

recommendations for concept, design, art direction, production, print

buying, and monitors quality control.

. Operate a computer software and use traditional techniques for a

variety of graphic design activities, including desktop publishing and

layout, production, illustration, and prepress file preparation.

Little Harvard Academy, Temple City, CA, 2000 to 2004

Front Desk & Teacher Assistant

. Utilize research library, research, plan, and develop age appropriate

activities for lesson plans in conjunction with the Lead Teacher.

. Assist the Lead Teacher in incorporating required activities into

lesson plans that support children's development and lead preparation

activities that support lesson plans.

. Maintain open communication with parents by scheduling and conducting

parent/teacher conferences and home visits.

. As a parent advocate, help resolve issues or concerns that arise and

inform parents about daily classroom routine, expectations, policies,

field trips, and volunteer opportunities.

Washington Mutual, Rosemead, CA, 1999 to 2000

Los Angeles County Regional Occupational Program Intern

. Compare and contrast commercial banks, credit unions, and savings and

loans; demonstrate an understanding of the Federal Reserve System and

basic aspects of the real estate industry.

. Assist customers while performing entry-level skills as a teller,

customer service representative, safe deposit attendant, and new

accounts representative, and by using various technologies.

. As an intern exhibited knowledge of bank products, services, including

mutual funds and stocks.

. Demonstrate knowledge of branch opening and closing procedures, scams,

robbery, fraud, and identification

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Core Competencies

Project Management ~ Production Development ~ Public Relations ~

Instructional Best-Practices ~ Facility Management ~ Inventory Management ~

Experiential Learning ~ Bilingual Teaching Ability ~ Vendor Relations ~

Graphic Design

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Skills

. Fluent in written and spoken Spanish

. Strong Communication skills

. Proficient in MS Office, Illustrator, Quark, Photoshop

. Coach & mentor

. Effective team player

. Able to adapt to changing environments & priorities

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Education

Bachelor of Science in Psychology, University of Phoenix, CA, 2012

Associates of Arts, Pasadena City College, CA, 2004

Contact this candidate