Customer Service Manager
Resume:
Eileen Malia
Barnegat, NJ *****
***********@*******.***
Attributes:
I am a detail oriented self-starter with a strong focus on customer centricity, prioritization, and continuity. I pride myself
on my ability to develop strong productive teams. I am ambitious, eager and willing to learn.
Objective
Seeking a position where I can apply my experience, knowledge and strong work ethic while developing new skills for
growth and advancement.
Employment
01/2012 to Present
Manager of Conference and Concierge Services
FLIK International @ Verizon/MetLife
Planning, organizing, directing and evaluating the activities of the Conference Planning, Re servations and
Reception teams.
Overseeing the daily operations of the above functions through direct interface and communication with the lead
members of each team.
Working with the client to ensure that goals and expectations are fully understood and the n communicating such
expectations to the staff and incorporating them into all aspects of the FLIK operation.
Maintaining close communications with the client to ensure that the FLIK staff is meeting and exceeding
expectations on an ongoing basis.
The teaching and implementation of FLIK Platinum Service® principles within the Conference Planning,
Reservations and Reception functions.
Carrying out and/or overseeing the implementation of necessary administrative duties such as scheduling,
payroll, etc.
Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures
are modified as changes occur or new responsibilities are assumed.
Ensuring that current policies, procedures and guidelines are being followed by associates.
Establishing and maintaining excellent working relationships with key internal departments .
Conducting weekly staff meetings, focusing on enhanced communications, departmental effective ness and
customer satisfaction.
Responsible for space management reports.
Provide staff support with all Hoteling questions and concerns
Book reservations for work spaces, help to ensure that workspaces are stocked and clutter -free, and monitor
Hoteling space usage on a daily basis
Set-up conference and training rooms for meetings, including catering arrangements and set-up of equipment:
projectors, flip charts and other audio visual equipment
Assist members of Operations team on special projects and other duties as needed
2010/2012
Prep Cook
Crestwood Manor
Assisted in the preparation of two meals daily for 300+ residents.
Worked in a diverse environment with 20 kitchen personnel.
Interacted daily with residents in regards to menu requests.
Greeted residents weekly during the buffet style catering.
2009/2010
Shift Supervisor
Health South Rehabilitation Hospital
Managed a staff of 8 people.
Assisted Dieticians in the planning of menus daily.
Fulfilled individual dietary requirements based on medical needs.
Responsible for scheduling and payroll.
Provided backup coverage for Reception.
2007/2009
The Learning Experience
Teachers Assistant
Planned and executed class schedules.
Provided in class education to students on nutrition.
Organized and maintained paper product inventories.
Education
2000/2001
Natural Motion School of Hair Design
1995/1996
Middlesex County College
1995
Graduated Bayonne High School
Computer Skills
Windows XP, Microsoft Outlook, Agilquest, Navigator, Archibus, One Facility, Microsoft Word, Microsoft Excel,
Microsoft Power Point
OTHER
Actively involved in managerial job aspects
Strong customer service background with emphasis on troubleshooting and problem solving
References furnished upon request
Contact this candidate