Customer Service High School
Resume:
Christopher A. Gray
Sanford, FL 32771
Home Phone: 407-***-****
Cell Phone: 407-***-****
E-mail: ************@*****.***
Dear Prospective Employer:
I would like to first take the time to thank you for reviewing my resume. I am hard working,
efficient, driven, and I learn very quickly. I enjoy being around people, embrace change, and
welcome challenges. I am proud to have served the United States military for twelve years as an
active duty service man as well as a reservist; therefore I am accustomed to working in a fast
paced and demanding environment. I have a strong work ethic and I am very professional. As a
result of my work ethic, I have earned a reputation among my colleagues and command as a
reliable and sound individual. I recently returned from serving my third tour in Iraq and I am
eager to get back into the work market. Thank you again for taking the time to review my
resume.
Christopher A. Gray
309 Key Haven Dr.
Sanford, FL 32771
Home Phone: 407-***-****
Cell Phone: 407-***-****
E-mail: ************@*****.***
Christopher A. Gray
309 Key Haven Dr.
Sanford, FL 32771
************@*****.***
Objective
To obtain employment within an organization where I can contribute and apply my diverse skills
and background while continuing my growth and development both professionally and
personally.
Experience
Kelly Services 08/2011- Present
Contract Associate IIIB for Blue Cross Blue Shield of Florida
Lake Mary, FL
Ensures accurate and timely administration of provider contracting, and maintenance processes
through preparation and completion of legal business documents such as credentialing
applications, provider contracts, and business letters, coordinating with Network Management
and providers on processing future prospects or notification of participation changes, performing
in-depth research, and applying appropriate established business rules
Ensures accuracy of BCBSF provider numbers based on the provider’s medical license,
credentials, and taxonomy
Ensures accurate provider demographic data and contractual arrangements in multiple systems in
compliance with policies and procedures governing payment, contracts, and provider data
maintenance
Researches and resolves provider file discrepancies by applying appropriate standard contract
and pricing methodologies, analysis, and problem solving to facilitate proper
Participates in mandatory corporate provider contract and management initiatives and performs
specific assignments related to provider data and contract loads
Christopher A. Gray
309 Key Haven Dr.
Sanford, FL 32771
Home Phone: 407-***-****
Cell Phone: 407-***-****
E-mail: ************@*****.***
U.S Army Reserve 2008-Present
Army Seaport operation Rank: E-4
Jacksonville, Florida Operation Enduring Freedom 11/2009-11/2010
Certified to operate vehicles up to 24 wheels
Fork lift operator
Transporting items between Army stations
Maintained inventory of weapons, ammunition, equipment, and sensitive items
Tracking through the Military global tracking system
Verified credentials of soldiers taking or returning inventory
A.D.T Security Services 2007-2008
Inbound and outbound emergency call center
Placed and received calls in regards to alarms or system issues
Trouble Shooting critical system errors
Made appointments for onsite technicians
Processed calls to the local Police and fire department
Educate current and prospective customers on new changes and offers
Customer service
Christopher A. Gray
309 Key Haven Dr.
Sanford, FL 32771
Home Phone: 407-***-****
Cell Phone: 407-***-****
E-mail: ************@*****.***
Enhanced Recovery Collection 2006-2007
Jacksonville, Florida
Demonstrated honest collections while maintaining a $50,000 budget
3rd party collection agent
Contributed to team budget goals
Place over 400 calls per day
Documenting all accounts verbatim
Assisted clients with financial solutions
Helped maintain financial goals with clients
U.S Navy 1998-2006
Norfolk, VA
Culinary Arts Specialist Rank: E-4
Serving 3 tours in Iraq and providing at least 5000 meals per day
Contributed to the increase of sanitation to three aircraft carriers and Guantanamo Bay, Cuba
Provided 4000 meals daily
Supervised over 400 crew membership
Actively involved myself in numerous third world home buildings and charities
Educated and trained new crew members throughout the 8 year tenure
Processed menus for prisoners of war according to Geneva Convention
Food storage inventory
Ordering of rations as needed
Christopher A. Gray
309 Key Haven Dr.
Sanford, FL 32771
Home Phone: 407-***-****
Cell Phone: 407-***-****
E-mail: ************@*****.***
Education
• •
High School Diploma: Berkeley High First Coast Institute of Florida:
School, Class of 1998 Culinary Arts
• •
Tidewater Community College: US Army Heavy Military
Culinary Arts Transportation
• •
U.S Army Military truck school U.S Navy Seaboard fire fighter school
• •
Army boot camp 4 weeks Navy boot camp 8 weeks
• •
Forklift school 1-10 ton
Systems and Applications
• •
Intermediate Microsoft Office(Access, Word Perfect 6.1
Excel, Word, and Power point)
• •
Typing (40 wpm) Windows Operating systems( XP,
Windows 7)
• •
DOS operation programs Detailed call logging/tracking
• •
Automatic Inbound/Outbound phone People soft applications
systems
• •
PIP IMS/PFE (BCBSF Specific)
• •
Diamond (BCBSF Specific) On-line Provider Directory
• •
Siebel Quest(BCBSF specific)
Achievements
Basketball coach for youth Operation Enduring Supports Iraqi Freedom
league, Sanford, FL freedom
4 Navy Deployments 4 Expeditionary medal 36,000 miles driven in Iraq
4 Good Conduct medals Boys scout troop leader Naval culinary school
*References Available Upon Request*
Contact this candidate