Customer Service Representative
Resume:
William Rivera
San Antonio, TX 78223
************@*****.***
Career Objective
To secure a position in a stable environment where I can utilize my skills and advance in my career.
Education
1999: Southern Careers Institute San Antonio, TX
• Certification in Business Accounting
1993: Brownwood Achievement Center San Antonio, TX
• GED
Experience
2012 to Present: Carenet Healthcare Services San Antonio, TX
Position: Care Coordinator
Duties:
• Provide customer service via telephone.
• Ensure customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/
concerns related to health care issues.
• Research, identify and problem solve, verify eligibility and place call backs as required.
2012 to 2013: SWBC San Antonio, TX
Position: Quality Control Specialist
Duties:
• Performed audits of insurance updates processed to assist compliance with company procedures and agreements.
• Reviewed existing business processes to identify inefficiencies in processing and potential inaccuracy.
• Prepared and maintained accurate audit reports to support audit findings.
2009 to 2012: SWBC San Antonio, TX
Position: Customer Service Representative
Duties:
• Resolved inbound and makes outbound service calls regarding insurance coverage questions and insurance loans inquiries.
• Referred clients’ complex questions, problems or complaints promptly and accurately to the appropriate resources to ensure
customer satisfaction and product integrity.
• Assisted in performing time-sensitive account maintenance before and after account processing cycles.
• Prepared, packaged, and mailed insurance policies, proof of insurance requests, and paid certificates to borrowers/members
and financial institutions.
2000-2008: AT&T San Antonio, TX
Position: Senior Consultant
Duties:
• Handled customer service inquiries via telephone such as customer account maintenance.
• Took inbound and outbound phone calls.
• Followed scripted verses verbatim when speaking with customers.
• Verify availability of services and validate levels of credit worthiness.
• Identified organization process improvements and documented insufficiencies to management.
• Met set standards issued by the organization to deliver monthly quotas.
• Took part on intense trainings related to marketing techniques and new office systems.
1/2000-9/2000: Bexar County Tax Assessor-Voter Registration Dept San Antonio, TX
Position: Voter Registration Clerk
Duties:
• Reviewed and prepared registration applications submitted by voters.
• Made telephone calls to voters of any questionable applications to ensure correct information was submitted.
• Computer data entry of manual applications into system of generating voter registration cards.
• Filed manual applications into appropriate designated locations.
Knowledge and Skills
Languages: English as native language. Speaks and reads in Spanish with basic competence.
Written/verbal communication skills General office operations Great multi-tasker
Excellent customer service Accounts receivable & payable General ledger
MS Access and MS Excel Type 40 WPM Excellent organizational skills
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