Project Manager Customer Service
Resume:
Oren Olson
*** ******* ***** • Divide, CO ***** • 719-***-****(h)
719-***-**** (c) • ***********@*****.***
Summary
More than 20 years of experience as senior level executive in non-profit health and social service agencies with
an emphasis on responsible business development while continually improving service quality and performance.
Skill set includes: strategic and financial planning; project management; contract management; staff recruitment,
management and development; and developing strong community collaborations.
Experience
Metro Construction Colorado Springs, Co March 2013 to
present
Project Manager
Responsible for project management and sales for construction services including roofing, windows, insulation,
and painting. Oversight of all sub-contracting and cost estimation of all residential and commercial projects,
customer service and contracting. Multiple and simultaneous project management responsibilities, anticipation
of all challenges and continuous organization of all customer and service aspects for each project.
Rocky Mountain Health Care Services Colorado Springs, CO 2001 to 2012
Chief Operating Officer
Responsible for ensuring daily operations of non-profit health services agency with more than 250 employees
and annual budget of approximately $17 million. Provide executive oversight for three programs that serve more
than 2,300 low-income, frail and disabled adults each year. Oversee business support program managers,
including food service, purchasing, IT and transportation. Work with board of directors to create strategic and
financial plans. Represent agency on executive level community collaborations working to solve local health
care issues. Promoted twice: from Operations Director to Vice President of Administrative Operations (2008) to
current title (2009).
Executive oversight for programs:
• Rocky Mountain Brain Injury Services four residential facilities and one day treatment center
providing independent living skills services, behavioral health care, and other services to adults with
traumatic brain injury.
• Rocky Mountain PACE (Program of All-inclusive Care for the Elderly) Assisted in bringing this
evidence-based program to El Paso County. PACE provides and coordinates all medical care, home care,
therapies (physical, mental health, occupational), social work and transportation for nursing home
eligible seniors age 55 years and older.
• Rocky Mountain Options for Long-Term Care Single Entry Point agency for El Paso and Teller
Counties, which provides case management and assessment services for Medicaid waivers including
Home and Community-Based Services to elderly, blind and disabled.
Major accomplishments:
• Implementation of agency-wide electronic health record system that will qualify for Meaningful Use and
improve patient care in PACE and Brain Injury Services programs. Worked with other executive staff to
secure bank financing and grant funding for $536,000 implementation budget.
• Led planning effort to successfully increase reserve funding for agency to more than $3 million in 2010.
• Completed more than $5 million in capital improvement projects, including purchase and renovation of
11 buildings. Responsible for planning, development and bidding processes. Coordinated architects,
engineers, contractors and sub-contractors, suppliers, and various local, state and federal oversight
departments.
• Launched the PACE program in 2008. This a national model focused on preventive care and care
coordination to keep nursing home eligible adults living in the community rather than in a long term care
facility. PACE is financed by blended capitated Medicare and Medicaid funds and allows the provider to
function as both primary care provider and payer for specialty care (www.npaonline.org).
Oren Olson
Resume page 2
Aspen Diversified Industries Colorado Springs, CO 1996
to 1999
Executive Director
Responsible for executive leadership and management of non-profit subsidiary of Pikes Peak Mental Health
Services, which provides employment opportunities to disabled and non-disabled adults in the Colorado Springs
area. Oversight of more than 130 managers and staff. Created and implemented market and sales plan that
resulted in growth of gross sales from $200,000 annually to $1 million annually in 24 months. Worked with
board of directors to create agency budgets and strategic plans. Represented corporation on national board of
Affirmative Business Alliance of North America.
Pikes Peak Mental Health Center Colorado Springs, CO 1993 to 1998
Program Coordinator Allied Services Department
Supervised team of vocational and housing case managers for non-profit mental health agency serving adults
with chronic mental illnesses. Coordinated services with Division of Vocational Rehabilitation and various local
and state housing departments. Managed all aspects, including compliance and reporting, for a grant from a
national non-profit to coordinate job placement and services at the Fort Carson Army Base commissary.
Education
Bachelor of Arts Fort Lewis College (Durango, CO) 1991
• Major in Psychology, double minor in History and Sociology
Master of Business Administration Regis University (Denver, CO) 2011
• Emphasis in Health Care Administration
• Graduated Magna Cum Laude
Volunteer Service
Peak Vista Community Health Centers Colorado Spring June 2011 to Oct 2012
Member, Board of Directors
• Federally qualified health center with $50 million budget serving approximately 60,000 low-income and
uninsured adults in children in El Paso and Teller Counties.
Teller Senior Coalition Woodland Park, CO 2010 to 2013
Vice-chair, Board of Directors
• Non-profit health care and transportation organization serving seniors. Annual budget of $200,000.
Community Health Partnership Colorado Springs, CO 2011 to
2013
Vice-chair, Board of Directors (2011-2012)
Member, Finance and Membership/Governance Subcommittees (2011 to present)
• Collaboration of leading health care providers in the Pikes Peak region working to find solutions to local
health care issues. Oversight organization for Medicaid Accountable Care Organization (ACO) with
20,000 members. Annual budget of $2.5 million.
Parks and Recreation Department Woodland Park, CO 2003 to 2010
Coach, youth soccer
Oren Olson
Resume page 3
Professional References
Pam McManus
President and CEO
Peak Vista Community Health Centers
340 Printers Parkway
Colorado Springs, CO 80910
***.*******@*********.***
Joel Dickerman, DO
Chief Medical Officer
Community Health Partnership
722 South Wahsatch Avenue
Colorado Springs, CO 80903
*************@*-*****.***
Rick Spurlock, MD
Medical Director
Kaiser Permanente Southern Colorado
1975 Research Parkway
Colorado Springs, CO 80920
*******.*.********@**.***
Laurie Tebo
Chief Executive Officer-Retired
Rocky Mountain Health Care Services
310 S. 14th St.
Colorado Springs, Co. 80904
Laurie Tebo ********@****.***
Dr. Phillip Swihart
Psychologist Retired
Former Executive Director of mental health center in Montrose, Co.
170 Mikado Dr.
Colorado Springs, Colorado 80919
**************@*******.***
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