Management Project

Shawn Thomas Brooks

***** **** ***** **** 858-***-****

Avondale, Arizona -85323 ******************@*****.***

Project Manager / Business & Systems Analyst / IT Professional

Employee Development Influential Leadership Catalyst

Outside the Box Thinker

Desk Top Specialist with more than 10 progressive expertise’s in leadership and problem solves for

educational, technical, and business project system analyst operations. Keen understanding of business

priorities, genuine team player committed to managing operations and projects flawlessly, while

contributing to revenue-producing activities. Cross-functional communicator easily interfaces with

executive staff, professionals, and customers. Versatile, innovative, and loyal management professional

able to see the “big picture” while staying on top of the details. Recognized for consistent success in

developing the processes and procedures to streamline operations and enhance revenue performance with

teamwork. Willing to Relocate.

Key Skills

Product Development & Research Risk Management System Development

Desktop & Network Support Workflow Process Analyst Strategic Business Planning

Management IT/Sales Team Lead/Supervisor Product Innovation/OS.Sales

Quality Assurance Client Relations IT Senior Project Management

EXPERIENCE

UNIVERSITY OF PHOENIX • Phoenix, AZ

Project Assistance & Technical Support Student/Staff/Faculty (2010 – Present)

Support technical aspects of microcomputer environments, servers, mainframe applications, hardware

and connectivity. Perform advanced PC, application and software troubleshooting, maintenance and

configuration.

• Assist end users with desktop problems related to technology

• Train end users in the use of hardware and software

• Follow up with end users to ensure technical issues are resolved

• Install, configure or re-configure PC hardware and software as requested

• Facilitate workshops for tutoring and conduct in class briefings

• Offers assistance to resolve student complaints

AT&T CORP / ASAP MANAGEMENT • Mesa, AZ

IT Project Management / Technical Support Sales Analyst (2008 – 2011)

U-verse Tier 2 Technical Support is blended training structured as an instructor-led course that

incorporates several Web-based elements, including activities, virtual applications, and simulations.

• Perform interactive support and install security patches

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• The AT&T Consulting Project Management service provides full technology life cycle leadership

based on the guidelines of the Project Management Institute (PMI). AT&T Consulting can provide

project management for engagements in conjunction with our entire service portfolio.

• Project management of technology projects often requires technical knowledge and experience in

related deployments. AT&T Consulting project management staff offer the unique combination of

project leadership as well as technical skills. This cross-disciplinary approach helps link project

performance to milestones, and successful coordination of functional teams to address risks and

project impacts.

• Provides specialized technical guidance to others in work area. Builds productive

internal/external relationships and collaborates with others in own team or across teams.

• Analysis and Problem Solving - Solves non-routine problems based on analysis of multiple

factors. Independently identifies key issues, patterns or deviations from norm. Works on problems

requiring judgment and in-depth evaluation of multiple factors. Analyzes and interprets research to

evaluate and recommend solutions.

• Knowledge - Subject matter expert within own discipline/ specialty area. Applies specialized

knowledge of discipline/specialty area standards and processes to work. Integrates company

experience and deep technical knowledge and has advanced understanding of select AT&T

technologies, systems and/or procedures.

•

MILIAN MANAGEMENT, LLC. • Avondale, AZ

IT Project Management /Out/In Sales & Marketing (1992-current)

Provided marketing technical service to Software, Mortgage and Private companies that need

international and national support with product development understanding system support emphasis on

IT support and technology enhancement with product development

• Manage budget for the organization to influence organization's financial profitability.

• Manage and perform the process of Statement of Work and contract creation to secure new and

follow-on work

• Present periodic Dashboard reports on the current program, future opportunities and client issues.

• Coordinate management of multiple related projects directed toward strategic business and other

organizational objectives.

• Increased the company is growth by securing new partners, consulting engagements and by

delivering new projects.

• Define and initiate projects, and assign Project Managers to manage cost, schedule, and

performance of component projects, while working to ensure the ultimate success and acceptance

of the program.

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• Maintain continuous alignment of program scope with strategic business objectives, and make

recommendations to modify the program to enhance effectiveness toward the business result or

strategic intent.

• Executed and assisted in and maintained program management processes and disciplines in the

areas of: program schedule and quality management; communications management; cost

management; procurement management; risk / issue management;

•

• EDUCATION

University of Phoenix

Bachelors in Business Management / Communication 06/2014

Associates in Business / Communication 12/2012

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